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The Gonville Hotel
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Reviews (2,037)
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1,047
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All reviewsfree parkingparker's piecewet roomcity centrelovely hotelcar parkwalk in showeron site parkingsuperior roomexcellent locationwithin easy walking distancethe air conditioningroom was largefew minutes walkvery pleasant stayvisit cambridgecooked breakfast
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Reviewed 25 September 2010

The hotel is well located and the free parking is very helpful in a congested place like Cambridge. The room we were in was a little small but was well designed to use the space well, and was well decorated in a contemporary style. The receptionist was absolutely fantastic and extremely helpful. However, the big down side was breakfast which was shambolic and a great disappointment. The staff did not communicate at all, yet managed to be disapproving when we did not realise that the tea and coffee were self service (having not told us this, or where to get them). They also ran out of food, and tried to clear our plates before we had finished, which didn't help. The room was organised so badly that it was impossible to sit down without disturbing other people. For this sort of price and hotel I would expect a lot better.

  • Stayed: September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank marconi_sparks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher O, General Manager at The Gonville Hotel, responded to this reviewResponded 28 July 2016

Dear Guest,

I am very pleased to tell you that the hotel has now been refurbished and is totally different now from when you last stayed. Our team has also changed to fit with our values of: Excellence / Ownership / Integrity / Commitment.

Thank you for taking the time to leave your review,

Kind regards,

Christopher Ogston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2010

this hotel was ok but nothing special ,having always stayed at best westerns was dissapointed by this one.
you could park for free which was good and it was only about a 10 min walk to the town centre,however the breakfast was very poor for the cooked option (englich breakfast) over cooked and we got to the point when we only ordered bacon.. the bar prices were high and a very limited menu.
new bedrooms but the pillows were so hard ,had to ditch them for the cushions on the chairs.
would not bother again.

  • Stayed: August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank passsat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher O, General Manager at The Gonville Hotel, responded to this reviewResponded 28 July 2016

Dear Guest,

I am very pleased to tell you that the hotel has now been refurbished and is totally different now from when you last stayed. Our team has also changed to fit with our values of: Excellence / Ownership / Integrity / Commitment.

Thank you for taking the time to leave your review,

Kind regards,

Christopher Ogston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2010

I Was staying with Best Western Gonville Hotel from 5th Sept to 11th Sept 2010. The only plus point of the hotel is its location. Its located in the heart of Cambridge... City Center is like hardly 5 - 10 mins walking distance...... Surrounded by Restaurants... Pubs....Parks.... and pretty close to the Cambs River / Channel......
The rooms were ok.... the Heater was not working in any of the rooms..... Window of one of the rooms where my colleague was staying would not shut......
No facilities what so ever..... no Mini Bar in the rooms.... the phone in my room was non functional......
Staff was pretty Lousy and did not bother.....
Restaurant was very very average..... food quality was not so good......
overall this property is absolutely avoidable.....
stay here only if you want to be close to the city center......

  • Stayed: September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sam_p_00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher O, General Manager at The Gonville Hotel, responded to this reviewResponded 28 July 2016

Dear Guest,

I am very pleased to tell you that the hotel has now been refurbished and is totally different now from when you last stayed. Our team has also changed to fit with our values of: Excellence / Ownership / Integrity / Commitment.

Thank you for taking the time to leave your review,

Kind regards,

Christopher Ogston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2010

My wife and I stayed at the Gonville for one night when we stayed in Cambridge in order to break a journey from the south to our home in the north of England. The hotel was conveniently situated about ten to fifteen minutes walk from the centre of Cambridge. There was ample free on-site parking. We spent a pleasant afternoon strolling round and visiting the many and varied shops.
The staff were extremely pleasant and helpful. Our room was a good size and very comfortable. Breakfast was substantial and tasty.
Will certainly stay again when next in Cambridge.

  • Stayed: August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DurhamGeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher O, General Manager at The Gonville Hotel, responded to this reviewResponded 28 July 2016

Dear Guest,

I am very pleased to tell you that the hotel has now been refurbished and is totally different now from when you last stayed. Our team has also changed to fit with our values of: Excellence / Ownership / Integrity / Commitment.

Thank you for taking the time to leave your review,

Kind regards,

Christopher Ogston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2010

I've previously stayed at Doubletree which is good but charges swingeing sums for parking. Gonville is more basic but we had clean, comfortable and spacious room, plus free parking and free wifi. Staff v. friendly too. I think this is as good as you can get at this price. Did not sample breakfast or other meals.

Stayed: September 2010, travelled as a couple
Thank TheProfessorOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher O, General Manager at The Gonville Hotel, responded to this reviewResponded 28 July 2016

Dear Guest,

I am very pleased to tell you that the hotel has now been refurbished and is totally different now from when you last stayed. Our team has also changed to fit with our values of: Excellence / Ownership / Integrity / Commitment.

Thank you for taking the time to leave your review,

Kind regards,

Christopher Ogston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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