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Arundel House Hotel
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Reviews (768)
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All reviewsjesus greenthe riverstayed in the coach housecontinental breakfast iscity centrepleasant walkplenty of parkingvisiting cambridgeyogurtconservatory
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480 - 485 of 768 reviews
Reviewed 11 July 2013

Cambridge is very difficult for hotels, particularly if you want parking. This hotel is an interlinked collection of large terraced houses which does produce some challenges. It is situated on the river next to a main road about 20 minutes walk from the centre. The walk to Cambridge centre and colleges is pleasant across Jesus Green and there is a conveniently sited footbridge for the river. However after dark I think the walk would make you feel uncomfortable. A taxi to the centre cost us £5. There is a large and seemingly secure free car park. The reception staff were efficient and demonstrated how to use the electronic pass. The bedroom was ground floor on the main road and clearly an old living room. It had character which is unusual now and was clean and comfortable with the wifi working well. The road was not noisy with the window closed but we had to keep it closed at night for security. It would be possible to feel at home in the room for a longer stay. The hotel is full of nooks and crannies and small staircases and one problem is that the corridors are very narrow. In fact 2 guests with luggage would not be able to pass each other! Indeed taking the luggage to your room in particularly tiresome. The cleaning staff did not appear friendly with no "good mornings". More importantly there are a number of housekeepers rooms scattered around and we were disturbed by staff in the one next to our room talking at 7.30 in the morning. Breakfast is held in an airy basement restaurant with very attractive china. However the content of the continental breakfast was poor with limited selection of breads and a self serving regime more akin to a budget hotel. This was a pity as it could easily be improved upon. In all I have given this hotel a 4 star rating as the good features outweigh the bad points and hotels in the centre of Cambridge are generally far more expensive with a quite sterile atmosphere.

Room Tip: Back rooms will be quiet but without the view over Jesus Green
  • Stayed: June 2013, travelled as a couple
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1  Thank Bluebellplasnewydd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2013

Some positives - centrally located in the town of Cambridge with nice location on the River Cam. Charming old building, reasonably well renovated. Bedroom was adequate.

Small negatives - no air conditioning (typical in UK and weather was ok, so not an issue); toilet never flushed properly. And better not forget to turn in your key-card at check-out - they charge you pounds 3.50 for this piece of plastic.

Big negatives - wi-fi never worked and staff attitude about this problem was terrible. Details follow... Attempted repeatedly to access the advertised 'free wi-fi in all rooms'. Was never able to connect in my room despite repeated attempts with two different computers. Was finally able to connect sometimes by perching on a sofa in the reception area. But even that was slow and intermittent. My business colleague was never able to connect anywhere in the hotel and I noticed several other guests running their laptops in the common areas, presumably because their in-room wi-fi wasn't working either. Staff response to this problem was abysmal. First was "nothing we can do, IT support is only 9-5'. Then "we'll try to reset the router", which didn't help. Third response was "it's because you're in the Coach House, not the main building" (I'd asked to be moved to the main building, was told no rooms available, then a hour later observed a walk-in being offered a room in the main building!) I wasted hours of my time trying to connect, missed several key business emails, lost hours of work time. At check-out, I requested a courtesy discount because the advertised free wi-fi never worked. The reception staff's response was quite incredible: "since the wi-fi is free, we can't give you any discount". (On that logic, you'd have to wonder about the free breakfast as well.) When I told staff I would write a TripAdvisor review, they said "oh, no need to do that, you should write a letter to the manager".

  • Stayed: July 2013, travelled on business
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2  Thank Tom P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2013

Stayed in a single room for a week and found the hotel location convenient, the staff friendly and the food pretty good.

My room was a touch on the small side and I'm not a fan of carpet in the bathroom.

Overall decent value for money compared to other hotels in the area.

Room Tip: Try get a room on the ground floor. The rooms between floors are rather cumbersome when it comes to luggage.
  • Stayed: January 2013, travelled on business
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Thank CraigNicholson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2013

I have just returned from an overnight stay here with friends and we all liked it a lot. My single room was lovely, a good size with a comfy bed and a lovely shower room. The bedroom was tucked away on the ground floor and was very quiet and cool, given that the weather was scorching.

We spent most of our time sitting in the shady garden and the bar staff were very pleasant and accommodating. My friends wanted to smoke out there and there was no problem with getting an ashtray for them.

We had an evening meal in the hotel and it was delicious, including lovely deserts.

The continental breakfast was adequate and we didn't want to spend extra for a cooked breakfast, but the breakfast room was really nice and spacious.

The reception staff was friendly but we did feel it was unnecessary to have all the electric lights blaring on such a hot sunny day.

Room Tip: Good single room is 94
  • Stayed: July 2013, travelled with friends
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1  Thank Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2013

We had a very comfortable stay at this hotel which is located in a great location just a few minutes walk from central Cambridge. The decoration is rather like a 1980's pub, but it is clean and tidy and the service was efficient. Even though it is located on a busy road the rooms to the rear are very quiet. There is plentiful parking which is extrememly useful in a place where parking is at a premium. We will definately return next time we are in Cambridge.

  • Stayed: July 2013, travelled as a couple
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Thank Bauhaus100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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