I see that complaints from one year ago echo what I experienced this August. They are obviously not being taken seriously or acted on by the owners and is clearly reflected in the staff (mostly charming young people) who lack leadership and purpose. The rate we paid we were certainly expecting a higher standard. The dated rooms, dirty stained tiles in showers, complicated security /room key system not being satisfactorily explained to newly arriving guests, complicated route to room, no offer of help with a bag (and a white haired lady) all led to a disappointing stay. White wine was continuously warm - even over 2 days of wedding guests and very hot weather. TV reception very poor on the most basic of channels. The fire exit from some rooms involved getting down on hands and knees and climbing through a hatch into another bedroom then out by some means - surely not acceptable in this day and age. Cooked breakfast extra charge outrageous. Toast cheap and nasty.
In short , for a hotel in such a prime location major TLC is required to entice many guests back.
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- Also Known As:
- Arundel Hotel Cambridge