I stayed here with my daughter when we attended a family party, and we were really disappointed. The rooms and general hotel are dated and in need of some TLC, a smell of school dinners pervades the hotel and we had a dirty towel in our bathroom.
If we were paying a bargain rate I wouldn't have minded as it was just a bed for the night, but for the price would have expected at least a decent breakfast. Unfortunately only a continental breakfast was included in the price; if you wished to enjoy a cooked breakfast it was an extra £7.95 which I thought was a bit mean when we'd already paid £135.
I really don't mind paying for good quality but I hate feeling ripped off. To add insult, when I checked out I noticed a sign on the desk advertising rooms at around £85/night at their sister hotel down the road, including free wi-fi, cooked breakfast etc (the wi-fi didn't work in our room) When I asked the receptionist about that she said the only difference is that the other hotel doesn't have a restaurant. The fact that they feel the need to advertise that leads me to think that they have had complaints before....
On the plus side, the staff I encountered were all very friendly and helpful.
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- Also Known As:
- Arundel Hotel Cambridge