I travel in the Middle and Far East a lot so i am spoiled by excellent hotel service.
I stayed here in a single room and it being Britain that means really small. I live with that.
I would really have liked it if the waiter in the restaurant who allocated my table hadn't hidden the breakfast menu under the mat that was under the coffee pot. I had no idea it might have been there until i accidentally spotted it. I was certainly not offered a cooked breakfast.
When i checked out, i arrived at reception and the receptionist was at the desk doing something. She didn't flinch. I waited for a few seconds then said, good morning, i'd like to check out please.
The receptionist held her ground: no movement, no eye contact, no change in her sullen expression. I almost felt as if i should have apologised for bothering her.
The small room was comfortable enough but the lack of personal service is the mark of a bad hotel.
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- Also Known As:
- Arundel Hotel Cambridge