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“So so”
Review of Helen Hotel

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Helen Hotel
Ranked #22 of 36 Hotels in Cambridge
London, UK
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“So so”
Reviewed 23 February 2012

Functional room, ok for one night, staff just generally blah! Won't stay here again, would rather go for a premier inn even

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank talen4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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175 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
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English first
Oakland, California
Level Contributor
87 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 26 December 2011

We spent one night at the Helen Hotel while visiting a friend in Cambridge. We chose the hotel because 1) we thought it was near her college, but it wasn't--our fault! --2) because it had free parking for our rental car, and 3) it was affordable. In the end, there wasn't anything wrong with this hotel, but there wasn't anything special about it, either. I think the desk staff upgraded our room--she called it "bigger", and it had a full size and twin bed (we only needed the full size) but it was still quite small, and on the 3rd floor with no elevator. Linens and bed were fine, and there was plenty of hot water. Our room had a big fan, which made us think that it would be hot in the summer, but although we kept the window open all night, we definitely didn't need any cooling. Breakfast was the standard "full english", no surprises there. A couple of "cons": 1) the hotel is on a fairly busy street--a main thoroughfare into Cambridge proper. 2) It's not *in* Campridge proper, but rather a 20 minute walk along this busy thoroughfare to get to the interesting bits. I think that with some attention to decor, this could be a very nice boutique hotel that compensates for the deficits of a busy street and no elevator, but as it is, I wouldn't make a return reservation.

Room Tip: You may want to ask for a room that's a) away from the street and/or b) on a lower level--espec...
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  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beglisc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
Reviewed 30 November 2011

Stella and her husband were the perfect host and hostess. They could not do enough for you. The breakfast you receive every morning was delightful and so were the girls that work there. They always had a friendly greeting for you with a beautiful smile on their faces. The work that they did was immaculate. They clean the rooms daily and they just sparkled. I just loved being there and if I ever get the chance to go back, I would definitely stay there. It is so close to so many stores and eatiries and there is also a theater nearby. Thank you, I have many fond memories.
Lynn White

Room Tip: We stayed on the first floor and I loved it. Very quiet and near everything.
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  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LynnWhite939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lagos
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 November 2011

I had a need for a bed for one night and breakfast in the morning and Helen filled that need. No thrills, no frills, tiny but it was close to the train station and clean.
I had a meeting and being that Cambridge is a university town it was difficult to find 4 star type accommodation close to the business park, I could not really complain.

If you are a regular business class flyer this place is not for you, its more like premium economy i.e. 4 inches extra legroom

Room Tip: There's really not much to choose from in Cambridge.
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  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank owambe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 November 2011

Location wise this hotel was perfect as is only a couple of minutes walk from The Junction so no taxis required. However, our double room was incredibly small (more like a single with a double bed crammed in) and looked and smelled tired. Shower room had cracked floor tiles and cracks in the wash basin, and the shower had black mould around the door. We had asked for a room at the back to avoid road noise, and although we got it, we hadn't bargained for one in the rafters with a sloping ceiling, no fun when you are tall! Staff were pleasant and helpful and breakfast was good. Not sure was worth eighty five pounds a night.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lindabelle66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 November 2011

Stayed here for on lengthy reviews but feel this hotel deserves a detailed mention:

Location - On a main road, but a quiet, safe area near the railway station.Plenty of car parking places. Bit of a walk into the centre, but a regular bus service.

Room - large ensuite room with modern attractive furniture.Excellent range of room facilities including wardrobe,chest, bedside tables,good lighting, tea & coffee making, safe, hair dryer, flat screen TV, settee, full-length mirror, telephone, secure door lock, spare bedding, mobile fan, comfortable bed, power shower (over bath), free toileteries. Only criticism was the towels - if you want a large bath towel bring your own!

Breakfast - good service, plenty of choice (fruit, ceral, fruit juice, toast, croissants, full cooked breakfast (buffet))

Service - welcoming & friendly. Room was available at 11.00am despite being occupied the previous night.

Price - Paid £68 for 1 night B&B. A bit more than chain hotels, but well worth it for the quality of the room, facilities etc.

Overall - would definitely recommend this hotel to others.

  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PantherfanNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harpenden
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 13 November 2011

I have stayed in a number of guest houses / hotels in Cambridge over the years and this is probably one of the better ones that I have found. I was only staying for one night to see friends so just wanted somewhere near their house and fairly central if I needed to walk back from the City. There will be other hotels in the centre but this is convenient for the bus route and train station and (as I drove) was very easy to find off the A1307 / M11 junction. Bed was very comfortable, really nice en-suite (small but very clean and new) and there were tea and coffee making facilities if you wanted them. Breakfast was a buffet style and really nicely cooked with cereals and fresh juice / yoghurts / fruit also on offer with hot drinks and toast. So all - in -all for what I paid for the room (£68 single occupancy of double room) I was happy with what I got.

Only down side (and I am being a bit picky here) there was nowhere obvious to lock my bike (and I wasn't directed to anywhere / asked if I needed to......can't always remember to ask for these things. Also, it would have been nice to have been asked if everything was alright with my stay - which it was - and could have given some nice feedback on the spot - all a bit "functional" at check-in / check out - no offer to show the rooms / carry bags etc. Which I probably wouldn't have needed- but again it's the "little touches" that make all the difference.

Staff in the restaurant are really efficient and friendly / courteous at Breakfast time and it was a nice airy room with plenty of room.

All in all a good value accommodation.

Room Tip: If you are tall (like me) then I think it was worth paying a bit more for a single occupancy double...
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  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StueygHarpenden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Helen Hotel

Property: Helen Hotel
Address: 167-169 Hills Road, Cambridge CB2 8RJ, England
Region: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Wheelchair access
Hotel Style:
#9 Business Hotel in Cambridge
Price Range (Based on Average Rates): £
Hotel Class:3 star — Helen Hotel 3*
Number of rooms: 22
Reservation Options:
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Also Known As:
Helen Hotel Cambridge

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