This is my first review on Tripadvisor and it all came about because of the excellent service from the Regent Hotel AFTER we left. We stayed there for the Cambridge Folk Festival, so first a few quick things about the actual stay.
Room - We had an executive room - clean, big, comfortable and nicely situated with a view of Parkers Piece.
Food - We didn't have the breakfast until the day we were leaving, at 5:30am. The staff nicely recommended pre-ordering for our journey to Stansted and had our to-go breakfast ready as we hit the road. We left earlier so it wasn't quite ready but they rallied and we pulled together the essentials (coffee, water and croissants).
Location - Perfect for the Festival - easy walk to the bus that takes you to Cherry Hinton Hall, with the return bus dropping us directly across the street from the hotel. Very easy, pleasant walks to a number of nice restaurants (10 to 15 minutes).
Parking - The prior reviews are accurate. Parking is one and a half blocks away but was easy enough for us. We briefly parked near the hotel, got our bags in and then moved the car to the carpark (where it stayed for the entire trip).
Now for after. My husband had bought some rare vinyl records (at least for the States) at the market and we promptly left them in the hotel room. We realized it as we were arriving at our second destination (Scotland). By the time I got online, the Regent Hotel had already contacted us two times, notifying us that we had left a package and asking how we would like to address the situation. They gave us a couple of options (going back, sending within the UK or sending home). We asked them to send the records home and, within a week, the 6 records, nicely protected in bubble wrap, arrived at our home. They communicated the entire time, indicating when the package had been posted, how it was sent, etc.
For us, the customer service both during and after the trip is what will have us coming back.
- Official Description (provided by the hotel):
- This fine listed building is situated in the heart of Cambridge. As a privately owned hotel we take pride in offering a personal, efficient and competitive service at all times. The Regent Hotel is completely non-smoking and all of the 22 bedrooms are fully air conditioned for your comfort and convenience. ... more less
- Reservation Options:
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- Also Known As:
- Regent Hotel Cambridge
- Regent Cambridge
- Cambridge Regent