On our day trip to Cambridge we popped into this TI a number of times looking for help - wish we hadn't as they staff were incredibly unhelpful and rude. We arrived early (10:30 am) hoping to go on a walking tour but the TI's tour was full. We asked about directions to a different tour, which they gave, but didn't tell us that in fact that tour wasn't on today. When we went back in the afternoon to try and find a different walking tour, they refused to give any information about other walking tours (other then their own) and told us we should have come speak to them earlier (which we did, TWICE!). We were very annoyed by their unhelpful attitude. We decided to join Cambridge Alumni Tours, it was very reasonably priced (much cheaper than the TI's) and interesting, and we wouldn't go near the information centre in future. Furthermore, the Centre is small and cramped, filled with annoying tourists standing in the way, and piles of junk for sale. Stay away!
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