Early one saturday morning we decided to visit Cambridge, so I booked a double room with ensuite at the Waterman through LateRooms.com, I paid and received my confirmation 8am that morning. After driving 3hrs we received a call at 12:45pm explaining the room we paid for was already booked and the internet was wrong to show a room available. The owner blamed LateRooms for the error and offered no solution other than to send us down the road to look for another hotel. Not accepting this I drove to the hotel. I met the owner who was very abrupt and offered no apology, sincerity and certainly no help in looking for an alternatel hotel to stay. So I contacted Laterooms whom confirmed it is the owners resoponsibility to look after the admin on the internet and LateRooms contact them immidiately through 3 channels when a booking is made; in rare situations of a double booking the hotel must try to find you alternate accomodation to a minimum or higher standard that you had booked. LateRooms contacted the owner who made one call to a friend down the road and all they had was a twin room with no ensuite at a lesser value; we did not see this as acceptable and we certainly wasnt desperate enough to take. LateRooms continued in vain to contact the Waterman for over 4 hours with no alternate hotel found. I understand these things happen but we booked online to save the hassle of looking for a room and certainly didnt want to waste our day doing this. I also object to being lied to and the way the hotel tried to wash there hands of us when the fault is clearly with them. I have no interest in the comments you'll make, I suggest you re-read you're booking obligations, learn some manners and try thinking how you could have dealt with your error
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