Right from check-in the warning signs were there. A queue of about six people waiting to check in at 18:30 on a Monday, which a novice might guess was possibly one of the hotel's busier times. And there he was, behind the counter - what years of experience have led me to believe was a "manager". In other words, an employee dressed in a suit doing absolutely nothing other than standing there, while three receptionists struggled with the queue. Now it may be that there were no other computers available, but why don't people understand how frustrating it is to be waiting to check in after a long day and to see an employee standing around doing nothing? If there aren't any computers available, go and sit in the office out of sight.
My feelings were confirmed by the room. The foyer and loung areas looked as though they had been refurbished but my room definitely hadn't been. Extremely shabby, with very dated furniture. One of those rooms where you don't so much debate about whether to keep your socks on or not but whether you actually keep your shoes on. Mould and hideous thick mastic in the bathroom, and badly chipped floor tiles added to the feeling of grubbiness.
Bedrooms were also badly sound-proofed. My neighbours to the side and above were easily heard whenever they plugged their equipment into sockets, if you will pardon the expression,flushed their toilets, sneezed and in the case of one neighbour, loudly broke wind in a prolonged manner. Not nice, particularly when you are trying to sleep in a little later than 06:30.
A colleague stayed at the brand new Premier Inn just the other side of the A14 and reported a very pleasant experience. Given my disappointing experience at the Holiday Inn, I will be trying any alternatives to the Holiday Inn next time I'm in Cambridge.
- Official Description (provided by the hotel):
- The Holiday Inn Cambridge hotel has a great location on the A14, J32 and just 2 1/2 miles from Cambridge city centre and it is an excellent base for visiting local attractions. The hotel offers a range of facilities for both business and leisure travellers including Kids Stay and Eat Free*. Facilities include 161 fully air-conditioned bedrooms, High Speed Internet access in all bedrooms and public areas, conference and banqueting facilities for up to 120 people plus Spirit Health and Leisure Club. The hotel has a state of the art Conference Centre boasting 9 purpose built meeting rooms that cater for all requirements from training courses, boardroom meetings and conferences to weddings and dinner dances. The hotel has 200 free car parking spaces. The Leisure Club offers a gym, indoor swimming pool, jacuzzi, sauna, steam room and is complimented by two Beauty Treatment Rooms (advance booking required). Both accessible and family rooms are available at the hotel. The Holiday Inn Cambridge hotel provides an ideal base for visiting local attractions including the colleges of Cambridge University, Duxford Air Museum, Newmarket and Ely Cathedral. ... more less
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- Also Known As:
- Holiday Inn Cambridge Hotel Cambridge
- Cambridge Holiday Inn