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Holiday Inn Cambridge
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Reviews (1,146)
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All reviewsexecutive roomswimming poolpancake machinetwo double bedsleisure facilitieshealth clubcity centreplenty of parkinggood sizesteam roompark and ridefamily roomminute drivereception staffpublic areasweekend breakquiet location
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884 - 889 of 1,147 reviews
Reviewed 26 October 2012

What a find! I've been three times now and can report it's better than ever. Admittedly not slap bang in the middle of town but it's barely ten minutes in a taxi which costs less than a couple of hours parking.

I find the staff particularly engaging here which is one of the main reasons for staying. There's clearly a passion about hospitality at Holiday Inn which is the cornerstone of their business. Any problem, however insignificant, will be addressed.

The highlight of last weekend's visit was Sunday breakfast which in some hotels can be disappointing. Our daughter joined us for a quite faultless service which included the freshest ingredients prepared to a very high standard.

Holiday Inn's 21-Day Super Saver Rate currently offers accommodation from £78 which is excellent value for Cambridge. I've stayed pretty much everywhere in town over the past couple of years but this place is a hidden gem.

Room Tip: Book an Executive Room for larger workspace and extra comfort
  • Stayed: October 2012, travelled with family
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1  Thank utterlybutters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne M, General Manager at Holiday Inn Cambridge, responded to this reviewResponded 1 November 2012

Dear Guest

We are pleased that you enjoyed your various stays with us, myself and the team pride ourselves on our passion for guest service and its fantastic when we receive such warm and genuine feedback. We have tried very hard over the last few years to get it right every time as this is what the guest expects, And I can definately say we have got this ticked off.

Once again thanks for the feedback which i am going to share with the teams tomorrow morning, and I look forward to welcoming back to Holiday Inn Cambridge very soon.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2012

From the moment of check-in through bar staff and restaurant staff to check out a first class service. Very comfortable room. Although the fee to access the internet was a little on the high side the service provided was very good. Why do some hotels find it OK to provide internet access without charge whilst others charge small or even high amounts?
The menu choices for dinner were very good and the food was of a high standafd. Breakfast buffet which was suppplemented by eggs freshly cooked to order was excellant.
A hotel we will return to

  • Stayed: October 2012, travelled as a couple
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Thank Grmouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne M, General Manager at Holiday Inn Cambridge, responded to this reviewResponded 1 November 2012

Dear Guest

Thank you for your kind comments about the hotel , we pride ourselves on delivering a great Holiday genuine service that comes from the people we employ which i guess is why people enjoy coming back to us. Over the last few months we have made some improvements on breakfast standard and service values which are clearly in evidence during your stay.

I will pass your comments onto the Head Office team about the Internet charges as you have raised a valid point between hotels that do or do not charge. And i hope to see you back in the hotel in the near future, and rest assured I will pass your comments to all the teams in the hotel about our First Class Service.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2012

Its just off the A14 and hence is great for getting around the area. Not so great for city centre. Rooms are a bit tired and the resaurant is not very exciting. Service is varied, but can be good. Has a big gym if that's of interest.

Room Tip: There are some rooms on the ground floor, which would be best for those that stairs are an issue. No lift.
  • Stayed: October 2012, travelled with friends
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Thank Mike_from_Staffs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne M, General Manager at Holiday Inn Cambridge, responded to this reviewResponded 23 October 2012

Dear Guest
Thank you for your response and appreciate your comments. We are easily accessed from the major road network and there are local bus services in and out of the city centre.
We are hopeful of a Bedroom refurbishment in the future, and our Restaurant has been conducting some re training sessions. Our Health and Fitness club, including Gym and large indoor swimming pool, is a great asset for the hotel and free to Residents @ the hotel.
regards

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Reviewed 20 October 2012

Stayed for one night on business. Good corporate rate approx £100 off walk in rate. Allocated an exec room at no extra cost. Was quite surprised to find that this room had been converted with full disabled facilities. Colleague also found her exec room exactly the same. Have no problem with this but was surprised that it wasn't mentioned at check in. This also meant that the shower was very low as could be used hand held rather than fixed height for a standing person.
Great black out screens. Bed room very quiet with no passing footfall meant a good nights sleep. Room was quite cold and unable to get radiator to work.
Excellent meal in dining room in evening. Staff very attentive. Bar rates high but I suppose that is to be expected, although a glass of villa Maria Sauvignon at £8:56 when you can get a bottle in Tesco for £9:99 was a bit over the top!
Good breakfast. Plenty of choice then quick check out. Only downside was no free wireless anywhere in hotel( have stayed previously and wireless was free in lounge area). Now £5 per hr or £16 for 24 hrs. Come on guys this hotel is full of business folk who need Internet access but at those rates cheaper to get cab to Starbucks and use their free wifi!

  • Stayed: October 2012, travelled on business
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Thank tripsrme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne M, General Manager at Holiday Inn Cambridge, responded to this reviewResponded 23 October 2012

Dear Guest
Thank you for your positive review of Holiday Inn Cambridge, I am very pleased you felt comfortable and slept well with our black out screens. I have taken your comments on board regarding the use of accessible bedrooms with my front office team. I am also pleased your dinner in our restaurant and breakfast was of good standard. I appreciate our Bar prices are on the expensive side, and with your reference to Wifi, we are working with the owners to find a more viable price and package option.
I hope to welcome you back to Holiday Inn Cambridge in the future
regards

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Reviewed 19 October 2012

Went there for a marketing conference. Great facilities including gym and pool. Room was large and bed was really comfortable, breakfast was ok (need to upgrade their sausages as very tasteless in the full English) - the only gripe was that the room was too hot and we couldn't regulate the temperature as the thermostat wouldn't respond. Any way - would definitely return!

  • Stayed: October 2012, travelled on business
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Thank Lavendergal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne M, General Manager at Holiday Inn Cambridge, responded to this reviewResponded 23 October 2012

Dear Guest
Thank you for your time in writing a review about Holiday Inn Cambridge, I am very pleased that you found our Health and Fitness club facilties good and you had a comfortable bed. I have passed your comments regarding the tasteless sausages onto our Head chef, and apologise for the heating in your bedroom.
I hope to welcome you back to the Holiday Inn Cambridge in the future.
regards

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