Came here midday for lunch with my family and waited at least an hour for our food and then had to wait a further 15mins for my childs food which they hadn't bothered cooking. We were there a total of about 6 hours enjoying each others company despite the poor service. None of our finished drinks glasses had been removed from our table the whole time. We were then rudely treated by other diners so went to management about this. The way the supervisor dealt with the situation was completely unprofessional and then in his own words decided to randomly say "I'm not being funny but this pub isnt kindergarten so the kids should stay seated." Our complaint had nothing to do with the children who may I add were 2 babies that had been sleeping most of the time and 1 well behaved eight year old who was seated the whole time. The supervisor didn't care and made us feel uncomfortable so we left. Such a shame as the pub is located in a beautiful spot by the river and perfect for a beautiful summers day. If you're planning on driving ensure you have change for parking or risk parking in the Staples carpark opposite.
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