I am not really someone who complains but feel that my experience at the hotel while having afternoon tea with a friend definitely not value for money.
I had booked two afternoon teas for my friend's Christmas present. When we arrived we went into a lounge sat down. There was lots of uncleared tables and we found the only one that was uncluttered. When the afternoon tea arrived there was only one sandwich of each variety except cucumber which had more. Bizarre not to have one each. For the cost of £31 which included a service charge of £3 it seemed pretty tightly portion controlled with no offer of another sandwich or piece of cake.
When we left and were asked how it had been we explained about only having one of each sandwich and the receptionist made a remark about the sandwiches not being that important if the cake was ok. No apology or anything. I was too polite to say anything more and reluctantly paid the service charge but didn't feel that I had really had the pleasurable experience I would have liked to have had, or wanted my friend to have so was quite resentful to pay 10% extra.
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- Also Known As:
- Felix Hotel Cambridge