The overall rating for the Felix, as I write, is 3.5 and that's exactly what I would award. I've gone for 4 because some of the things that didn't work for me were connected with the bar and restaurant rather than the hotel per se.
Curate's egg experience - good in parts. I stayed in the end for 10 nights - 7 on business, 3 leisure. Some things were excellent, some left a bit (or more) to be desired.
The really good things regarding the hotel: the service from just about all the staff - very good, very attentive, I liked this a lot!; the size and comfort of the room; comfort of the bed; good bathroom. Average: location - it's quite a way out of the city itself so you need a car or spend a lot on taxis; and breakfast - not a great choice and you have to pay extra for anything cooked (the one time I went for the complete English, it was very, very average I'm afraid); some noise in my room (20) when the cleaning staff went into their store (beside the room) to get things. Poor: internet connection, on-off, on-off, really not good at all (it was included in my room rate - if not, I'd have complained).
Then some odd things - one Thursday night in the bar at 10.30, with my daughter and a colleague, we were served by some old boy who said 'Sorry, bar staff have gone home - could you show me the wine you want?'. Hmmm. And one meal in the restaurant started with us sending back the two glasses of white wine which were served warm, and then sending back three plates of tagliatelle arrabiata since the pasta was overcooked and the sauce had no spice at all. Everything was replaced and the replacements were just fine - but why did we have to send things back?
Would I go back? Probably. Would I recommend? Not sure - a few reservations, as mentioned above.
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- Also Known As:
- Felix Hotel Cambridge