I did not want to be one of those persons that has one bad experience and therefore gives a bad review for everything. The destinction between a good hotel and a bad hotel is with the way they deal with complaints.
My partner and I recently stayed at the Ashley Hotel in Cambridge. If you want to check in before 5pm you need to visit the sister hotel down the road where checkin is at 3pm.
We arrived at our hotel at around 5pm and check in to the room. First impressions where good. Good sized room in good decorative state. We were due to go out at 7pm so decided to have a bit of a rest for a bit. At 6pm we decided to have a quick shower before going out. This is when the problem started. The bathroom has no shower and does not even have a shower hose connected to the taps! For me this is not a problem, but for my partner who has very long hair it was. How can you rinse hair without a shower? There was no jug, so had to rinse with a 250ml glass which obviously took a long time.
My biggest problem I had was that there was no warning about the lack of shower, which is the point of this review. I phoned once to make the booking and then phoned a couple of days before arriving as I had not received an email confirmation. Neither time was a told there was not a shower. If I had known I would have booked into another hotel or B&H in Cambridge.
As you can see not the biggest problem and should have been dealt with quite easily. The reception at the Ashley Hotel said there was nothing she could do, so I phoned the sister hotel the Arundel House Hotel. I spoke with the duty manager who said there where spare rooms at the Arundel House Hotel and offered for us to stay there. The problem was they wanted us to pay another £25 per night. I would have been happy if they had let us change rooms but for the same rate. He said I would have to speak to the general manager in the morning as he was not authorised to do anything else. When I phoned the following day, the general manger said I should have asked if the room had a shower, and as I did not it was in effect my fault. I pointed out that I expect hotels to have showers or to at least point it out and that the Ashley Hotel is no better than a B&B. She said the Ashley Hotel is a B&B! So why do they have the word hotel in their name. I also mentioned about the offer to stay in the Arundel Hotel, but was not happy to pay extra. She said that the Arundel Hotel and the Ashley Hotel are separate entities! So why do they share the same website and refer to the Ashley as the sister Hotel?
I then asked if I could have a discount of the room we stayed in. She said that it was too late as we had used the room. I told her I was not prepared to pay the full amount as I had looked at other B&B’s in Cambridge before choosing the Ashley Hotel and was looking to pay about £60-£70. She said she would take the money off my card whether I liked it or not!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Agoda, Priceline and Traveltool, S.L.U. so you can book your Ashley Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ashley Hotel Cambridge