We were paying £245 for a room that housed (in the bathroom) an extractor from the kitchen that sounded like a jet engine. The last visit from the manager was at 2.45am when we were told it would take another 20 minutes to shut off! Absolutely unbelievable that anyone should be allocated this room, let alone pay £245 for the privilege! The hotel was full, so at 2.45am the manager offered to move us.... to a different hotel!! They halved the bill, but really, why would one pay £122.50 to NOT sleep? Just dreadful, and left an extremely bad taste in my mouth. The other issues with the room were the bathroom extractor fan that wouldn't turn off - we asked for this to be done and it was, however the noise of the fan was cunningly disguising the noise of Heathrow Terminal 5 coming from the cupboard. Also other extractors outside the window, which were supposed to be turned off at 11 but didn't stop until after midnight. Really, the worst possible way to celebrate our 12th wedding anniversary. Thanks very much Hotel du Vin.
- Official Description (provided by the hotel):
- This beautiful hotel in Cambridge city centre was a former University-owned building on Trumpington Street which has been transformed to enhance its many quirky architectural features.Forty one bedrooms and suites, some with private terraces, have been carved out of the former University-owned building, alongside our trademark bistro with the first Hotel du Vin open-style kitchen and curiously labyrinthine cellar bar. Dating back in part to medieval times, Hotel du Vin Cambridge boasts a cosy library, private events room perfect for special occasions, meetings and events. The bistro and bar are available for residents, locals and visitors alike at Hotel du Vin & Bistro Cambridge. ... more less
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