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“Mixed bag!”

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Hotel du Vin Cambridge
Ranked #13 of 36 Hotels in Cambridge
Reading, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Mixed bag!”
3 of 5 bubbles Reviewed 9 November 2013

This hotel and restaurant are chic and ideally located. Sadly, the room I stayed in was at the front of the hotel and therefore the noise from the street was a BIG problem both late at night and early in the morning. If you are staying there I would recommend a room on the garden side of the hotel, especially if it is a Thursday, as the bottle bins are emptied very early on Friday morning. I usually can sleep through pretty much anything, but two bottle bins being emptied right outside your window.....!
The food and wine in the restaurant is excellent and the service in the hotel is also good.
Would I return? I am not sure; sadly it was a lot of money for very little sleep.

Room Tip: Pick a room garden side, the street side is very noisy
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charlotte999999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas Y, General Manager at Hotel du Vin Cambridge, responded to this review, 20 November 2013
Dear Guest

Thank you for your review. First I must apologise for the noise that disturbed you. Whilst it is necessary for our bottle bins to be emptied, this should not be done at such an early time and I am speaking with our waste company to establish why this was done so early during your stay.

Thank you for your comments regarding the rest of the hotel and I hope that these aspects can persuade you to stay with us again, please ensure you contact the hotel directly and we can arrange a more suitable room towards to rear of the hotel.

I hope we shall see you at the hotel again in the future.

Regards

Douglas Yiend
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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856 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (140)
Date | Rating
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 3 November 2013 credit card Amex Cardmember Review

Went for dinner having been to the restaurant before and enjoyed it. Apparently there had been a new chef and our meal (simple three courses) took 3 hours from start to finish. The food was great, but it was just too slow.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank Arthur C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas Y, General Manager at Hotel du Vin Cambridge, responded to this review, 20 November 2013
Dear Guest

Thank you for taking the time to post a review about the hotel. We do indeed have a new chef, but this is no reason for the food service to be slow. I can assure you that with the new kitchen team in place we are working hard to improve the speed whilst not compromising the quality we are serving. I am pleased to hear you enjoyed the food, and I hope that on your next visit you will see a great improvement on the speed of service also.

Thank you again for your review of our bistro.

Regards
Douglas Yiend
General Manager
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UK
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 3 November 2013 via mobile

A lovely hotel in a brilliant location. We booked a suite as a treat and are glad we did. The room was spacious, extremely clean and well set out although, as many hotels seem to be, was a little dark and was difficult to do make up etc. without standing close to a lamp. Unfortunately our room had a dripping shower which was rather irritating through the night but presumably this would be mended for future guests.
The air conditioning unit was noisy but very useful and definitely necessary!
The restaurant quality did not match the hotel. The food was delicious but the service was slow unfortunately.

The main lure of the hotel has to be the location, within walking distance from everything you could want to see.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miami09Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas Y, General Manager at Hotel du Vin Cambridge, responded to this review, 13 November 2013
Dear Guest

Thank you for you recent review, and I am pleased that you enjoyed our hotel overall especially our suites and I can only apologise for the dripping shower, I have shared your comments with our maintenance team and this has now been rectified. I am sorry that you found the service to be slow in the bistro, and can assure you we are working closely with our bistro team to improve this. Thank you for your positive comments regarding the quality of the food and I shall be sure to pass these on to our Head chef however it is vital that the speed of service matches this quality as this is all part of the experience of enjoying our bistro.

Thank you again for taking the time to post your review and I do hope you will consider staying with us again on your next visit to Cambridge.

With Kind Regards

Douglas Yiend
General Manager
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Kuwait City, Kuwait
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 30 October 2013 via mobile

This is perfectly situated for seeing Cambridge. The hotel is extremely comfortable and we had a superior room which was very spacious. There seemed to be quite a lot of young inexperienced staff particularly in the restaurant and there was a slight air of chaos; we waited 40 minutes for breakfast. Ask for a room at the back since the hotel sits on a main road.

Stayed October 2013, travelled with family
Helpful?
1 Thank edward b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas Y, General Manager at Hotel du Vin Cambridge, responded to this review, 7 November 2013
Dear Sir,

Thank you for taking the time to post a review about our hotel. I am pleased that you found the hotel comfortable and in a great location but I would like to apologise for the standard of service you received at breakfast. I have discussed this with our bistro manager to ensure that standards and procedures are being implemented to improve the breakfast service.

Thank you for your constructive feedback as it is only by receiving such comments that we can hope to improve the service we offer and I am confident that on your next visit you will see a marked improvement in the breakfast service.

With Kind Regards

Douglas Yiend
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasadena, California
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 24 October 2013

Our f irst stop from Heathrow, Cambridge was a great place to decompress for a few days, and the hotel was perfect . The property is located on an easy access road to/from Cambridge, yet centrally located for walking about the town, the colleges and " the backs", across from a great museum and near fine restaurants and pubs. Our room was in the back building, a small courtyard away from the main building, quiet, but convenient to the hotel... didn't eat in the restaurant, but the bar, with its snugs was very cozy and staff was very attentive. We needed a UK electric plug , and staff was right there. Staff made us feel we were welcome guests, and not just another customer.

Room Tip: Rooms in the rear building are quiet, yet a few steps from the main building
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GinoDaGusta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas Y, General Manager at Hotel du Vin Cambridge, responded to this review, 26 October 2013
Dear Sir,

Thank you for your positive review of the hotel and our staff. As a smaller boutique property the focus of our staff should always be on our guests’ needs and being able to treat each request on an individual basis is key to the service we hope to offer and I am pleased that this is how you found your experience.

I hope that we will see you at the hotel in the future and perhaps this time we will be able to encourage you to try our bistro also?

Douglas Yiend
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
harrogate
Level Contributor
47 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 23 October 2013

Stayed here for one night for a short break. Booked a standard room which was quite small but very clean and had everything you could wish for. The view was across the back which wasn't too inspiring and we had the noise from some kind of fan outside all night. Coffee machine is a nice touch although seemed to dispense lukewarm coffee only. Have stayed in a number of Du Vins so we were preapred for the fact that you don't get biscuits or water free - but its still annoying!!
Spent a pleasant evening in the bar, which is lovely - loads of little rooms like caves! Had some good cocktails and very acceptable bar food.
Really didn't want to pay £18 for parking, but couldn't find anywhere else so had little choice. It's valet parking which is nice, but unfortunately when our car was returned to us in the morning it was parked in a space reserved for disabled drivers, we were just getting in to move it as we really don't agree with non-disabled drivers using these spaces, when we very nearly got a ticket from the passing traffic warden.
Didn't eat breakfast at the hotel as previous experience has shown that it is very expensive for what you get, so had a nice walk round Cambridge and a very acceptabel breakfast at Carluccios.
A really pleasant stay with very helpful staff.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TommoHarrogate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas Y, General Manager at Hotel du Vin Cambridge, responded to this review, 26 October 2013
Dear Sir,

Thank you for taking the time to post a review of your recent stay. I am pleased that you enjoyed our cellar bar and thank you for your positive comments regarding the standard of service from the staff, I shall be sure to share these with the team. Car parking is traditionally a challenge in Cambridge and we hope by offering a valet parking service this is seen as an additional benefit to our guests. I am sorry that you found the room to be noisy and lacking of views, with our city centre location and with the surrounding properties we do all we can to ensure our rooms are quite but can I suggest next time you book to contact the hotel directly and we can arrange a quieter room to be allocated to you, perhaps toward the front of the hotel where the view is over Trumpington street?

Thank you again for your review and I hope we are able to welcome you back to the hotel to enjoy the bar again soon!

Regards

Douglas Yiend
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 22 October 2013

What a joy to open the mini-bar (called in du Vin-speak the 'bar privee') and find real milk in the fridge! So you can have a real cup of tea first thing in the morning, unpolluted by UHT. It's just one mark of a very civilised hotel, one which manages to escape the corporate plasticity of the chains. And it is right there in the centre of Cambridge, so you can fall out of bed and straight into the Fitzwilliam Museum, or King's College or wherever you want to go. Best of course to get dressed first.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philip C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas Y, General Manager at Hotel du Vin Cambridge, responded to this review, 25 October 2013
Dear Sir,

Thank you for your recent review of the hotel. I am so pleased to read that you enjoyed your stay with us, it can sometimes be the small details that can make such a difference to a guests' stay. We are certainly fortunate with our central location and being able to stroll across the road to the Fitzwilliam - when time permits -is a great pleasure, but I haven't yet tried it in my pyjamas!

I do hope we are able to welcome you back to the hotel in the near future, and thank you again for your review.

Kind Regards

Douglas Yiend
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel du Vin Cambridge

Property: Hotel du Vin Cambridge
Address: Trumpington Street, Cambridge, England
Region: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #13 of 36 Hotels in Cambridge
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel du Vin Cambridge 4*
Number of rooms: 41
Official Description (provided by the hotel):
This beautiful hotel in Cambridge city centre was a former University-owned building on Trumpington Street which has been transformed to enhance its many quirky architectural features.Forty one bedrooms and suites, some with private terraces, have been carved out of the former University-owned building, alongside our trademark bistro with the first Hotel du Vin open-style kitchen and curiously labyrinthine cellar bar. Dating back in part to medieval times, Hotel du Vin Cambridge boasts a cosy library, private events room perfect for special occasions, meetings and events. The bistro and bar are available for residents, locals and visitors alike at Hotel du Vin & Bistro Cambridge. ... more   less 
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