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“No place to park”

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Hotel du Vin Cambridge
Ranked #14 of 36 Hotels in Cambridge
Reviewed 28 June 2009

Nice hotel, there are better Du Vin's. Reception was fine, nice decor and paintings, room was of an average size, very dark indeed, nice bathroom. The bar is in the basement, had a large choices of fine wines. The parking is very difficult indeed, the hotel will not allocate a space, first come first served.

  • Stayed: March 2008, travelled on business
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1  Thank Sea98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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862 - 868 of 933 reviews

Reviewed 20 June 2009

This was my second stay at the Cambridge Hotel du Vin. First, the real pluses: The linens, bathroom and service are all top notch and the corridors / library appropriately quirky. The many-alcoved bar is modern and appealing. The late night porters deserve particular mention for their courtesy, efficiency and thoughtfulness.

So what's wrong? Very little, I'd just suggest the manager actually replicates a customer stay in a room. Hopefully he/she would then realise that the configuration and lighting of the rooms doesn't quite work - for example, there are just not enough surfaces and it's impossible to watch tv from the armchair (juggling your drink as there's no table within reach!). Whilst they're there, they may also spot the odd missing light bulb and bits of missed cleaning. Also, the in-room coffee (and fresh milk - great touch, full marks) was wonderful - why then was the bistro coffee so weak and burnt and toast cold (this wasn't a one off)?

I'll be back and I'd recommend it to others, but it's so close to being great, yet just manages not to be (not yet anyway - it's eminently fixable

  • Stayed: June 2009, travelled on business
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Thank SEGLI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2009

We have stayed at various Hotels in this group and always found them to be of a high standard. Unfortunately our experience at the Hotel du VIn Cambridge suggests its on the slide. Firstly the reception area was being re-decorated. I think a good hotel should warn guests if thats the case. My daughter was going to one of the University Balls and the 'caution wet paint' on black interiors gave us all a fright.

While we waited for our room we sat in the freezing library. The air conditioning had been left on despite a drop in temperature outside. We had coffee and asked for biscuits or snacks, but a slice of fruitcake was all they had.

But more importantly - the room wasnt at all what you'd expect for £170. It was big enough, but basically just drab and ill thought out. The wardrobe was tiny. One side contained a fridge, mini-bar, tray with kettle and glasses. That took up every shelf. On the hanging side there was a hairdryer, iron & ironing board, and a pile of phone directories. There simply wasnt anywhere to put our clothes and we were only staying for 1 night!

The furniture didnt look like it was meant to be in the room. The bedside tables didnt match, there was a very small TV which looked out of place, and they'd pushed the standard lamp behind a chair which as well as looking awful, didnt work. On top of this the windows were filthy, and the windowboxes had been completely neglected. They were full of parched soil but for one dying primrose.

I complained to Reception and said I'd like someone to come and see the room and explain where I was meant to put my clothes. 45 minutes later I had to phone again and the Receptionist said they had forgotten to tell the Manager. He arrived 5 minutes later and was very nice, explained that they'd had similar complaints about the wardrobe, and knocked £35 off our room rate. He assured me the food would more than make up for it. You go to Hotel du Vin for the food, after all.

Unfortunately the food was below standard too. The starter ( scallops with pork belly & apple puree) was good. The main course (roasted vegetable & balsamic tart) was an unappetising pile of aubergine on a slice of puff pastry and a pile of salad leaves. No thought had gone in to it and it lacked any interest or flare.

On a more positive side, the staff were all very helpful indeed, the valet parking was efficient, and the breakfast was good.

On balance it was simply over-priced. Our final bill for the room (with the Manager's discount), dinner for 2 including wine was over £250. For a midweek stay in a mediocre hotel is ridiculous. For a sumptuous, well planned, luxurious room, in a quality hotel with good public areas and a reliable menu, it would have been expensive! I am sorry to say we wont be back.

  • Stayed: June 2009, travelled with family
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3  Thank Nashes_5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2009

We stayed here for a couple of nights and had a room overlooking the road at the front. The bins are emptied very early in the morning so no need to book a wake up call. The room itself was clean and modern, bathroom facilities good although not enough hooks for hanging towelling robe by the shower and there is no towel rail at all next to the rather silly hand sink.The hotel is ideally situated for access to the centre of cambridge and for walking to the station.
The bistro restaurant attached to the hotel was very disappointing the prices high the food average and the service slow.The sommelier's practice of tasting the wine before bringing it to the table is OLD FASHIONED nonsense. It is rude and implies that they think the customer knows nothing about wine.Well get over it!! I watched incredulous as bottle after bottle was opened away from the table and tasted by the sommelier....even the screw caps.I am paying the bill i will tell YOU if the wine is satisfactory not the other way around.

  • Stayed: May 2009, travelled as a couple
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1  Thank Madeira492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2009

Cant complain about a thing except for the overly exuberant couple above us in the early hours of the morning but I can't blame the hotel for that. Excellent accommodation, very comfortable bed, great bathroom. Service was very good but do note if you have a car you should book a space as otherwise you have to park in another hotel car park although it i only a 5 minute walk. At this hotel they even take your bags to your room which is unusual for a lot of UK hotels where you are left to fend for yourself (in my experience).

Breakfast was included and was superb. A very nice little buffet selection with everything you could want and great quality and a menu to order hot breakfast.

This hotel is very central to explore Cambridge and we loved it and will definately be staying with the group again.

  • Stayed: April 2009, travelled as a couple
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1  Thank BigT71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2009

My husband & I stayed here one night last week. One of the main reasons we chose this hotel was for its location. It is a wonderful place to stay to explore Cambridge, being within walking distance of many of the highlights of the City. Having such a central location, in general one cannot expect views from the bedrooms, and with a good bar and library we certainly did not find this a problem. Our bedroom was excellent with the usual comfortable bed and high quality linen which we have come to expect from these hotels. Our bedroom this time, had the largest bed I have ever seen and two bath tubs in the bedroom! We also had a wonderful shower in the bathroom.
It was so nice to be in a hotel that was full of character, not a modern square room, but still had all the modern luxuries that adds to the comfort of the room.
Concerning the remarks about the expensive parking made by a previous contributor, we thought the £15 charge for 24 hour parking very fair. The meters outside the hotel charged £1 for 20 minutes and a limited maximum stay. As previously noted, due to the central location it was wonderful to abandon the car and know that it was secure - money well spent. It was great to be able to walk to St Catharine's for a concert in the evening, without having to worry about parking or taxis!
We had an excellent meal in the Bistro and the only negative perhaps was with the price of wine which seemed high for Hotel du Vin!
I cannot recommend this hotel highly enough and we were only sorry that we could only stay for one night on this occasion.

  • Stayed: April 2009, travelled as a couple
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Thank Traveller077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2009

I spent hours surfing the net looking for a cheaper option in Cambridge but everything else looked ropey and ended up coming out nearly the same price anyway. So just do it and book the best. Its number 1 in Cambridge for a reason and it was gorgeous. We chose a superior room for a bath, the room was massive, seperate dressing area and lots and lots of seating. The special touches like bathrobes, filter coffee and real milk have all been mentioned and I loved them. Downstairs bar is romantic and cosy. Lots of breakfasts up the road for a £5. Browns if virtually next door, we had great meal and lots of restaurants round the corner in Regent Street.

We dropped off our bags at hotel in the morning and parked for free in small village of Grantchester and walked into town along the Cam (a couple of miles, following some of walk 8 in the cambridgershire pathfinder). Gorgeous walk and saved us £'s on the parking. Just took a taxi back to Grantchester when we left (£7 I think).

Great weekend and great hotel.

  • Stayed: April 2009, travelled as a couple
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1  Thank TravellersRobem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel du Vin Cambridge

Address: Trumpington Street, Cambridge, England
Region: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #14 of 36 Hotels in Cambridge
Price Range: £141 - £275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel du Vin Cambridge 4*
Number of rooms: 41
Official Description (provided by the hotel):
This beautiful hotel in Cambridge city centre was a former University-owned building on Trumpington Street which has been transformed to enhance its many quirky architectural features.Forty one bedrooms and suites, some with private terraces, have been carved out of the former University-owned building, alongside our trademark bistro with the first Hotel du Vin open-style kitchen and curiously labyrinthine cellar bar. Dating back in part to medieval times, Hotel du Vin Cambridge boasts a cosy library, private events room perfect for special occasions, meetings and events. The bistro and bar are available for residents, locals and visitors alike at Hotel du Vin & Bistro Cambridge. ... more   less 
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