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“Not as good as we expected”

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Hotel du Vin Cambridge
Ranked #14 of 36 Hotels in Cambridge
Reviewed 6 September 2010

Didn't feel welcome on reception, we weren't shown where the bistro was for the evening meal, the bar was like a football supporter meeting, couldn't hear ourselves speak so we left for the restaurant, a 4 star hotel should have quality toliet paper, the final invoice was wrong and we had to query!!
The food was to die for, excellent service from the restaurant staff, the towels were super size and quality and the shower was 5 star!!, we can't understand these anomolies. We are seasoned hotel travellers and would not unfortunately recommend.

  • Stayed: September 2010, travelled as a couple
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Thank Hedgehog56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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802 - 808 of 922 reviews

Reviewed 1 September 2010

We spent a night here in order to have a weekend exploring Cambridge. It's excellently located - almost diagonally opposite the Fitzwilliam Museum and an easy stroll from the centre of town.

The staff were helpful and welcoming, and the room spacious and well decorated. The bed in partcular was very comfortable - only conmplaint was that you couldn't open the window because of the noise of extractor fans below - which made it a bit stuffy (it was quiet with the windows shut). The hotel is decorated with photos of Cambridge students -during and after a Ball (perpetuating the image many have of Cambridge student life!). Great mural in Reception, too.

Breakfast (included in the rate we had) was excellent, albeit with slightly slow service. We also tried the cellar bar - bring lots of layers as its cold (even in late August)! We'd also recommend the valet parking - far easier than negotiating the Cambridge one way system - and very effecient when we wanted our car back.

Finally, if you decide to go punting, walk across the River to Granta Punt Hire (next to the Granta Pub) - really friendly and its nice to have a quiet stretch to remind yourself of the technique before hitting the main drag. (They also do tours etc if you don't want to punt yourself).

  • Stayed: August 2010, travelled as a couple
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Thank SeaLifeLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2010

Attending function in Cambridge. Stayed one night at HDV and was initially impressed. Room was reasonable size, good air conditioning, free wifi, full length window opened onto view of University labs (perhaps net curtain would be useful to avoid any potential embarrassment)... Bathrooms decent but mouldy smell, suggesting that ventilation in these old buildings inadequate. Also, room size limited by the shell of the building that was used for hotel. Staff helpful and friendly.

Would consider returning in future, although other HDV rooms (e.g. in Cheltenham) are bigger and have better view!

  • Stayed: July 2010, travelled as a couple
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Thank Tired_travelling_dad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2010

Food excellent
Restaurant manager excellent
Front of house staff - mediocre
Room Below par - noisy air con and we had to bend down to use the shower due to lack of height of the shower. Stay away from De Trafford and adjacent rooms.

My wife and I stayed for one night in August, 2010 and have very mixed feelings . The receptionist was brusque and lacked any personality and this included the morning staff who had the bill wrongly calculated.
Food was excellent but we stayed on a dinner, bed and breakfast deal (two couses included in the deal) and, assuming the quality of the hotel, expected two courses from the al a carte but wrong it was from a very limited set menu designed to make you upgrade to al a carte. Beware special offers they are not what they seem.
The restaurant manager was great and changed the meal for us (at a charge) but the rest of the staff were not so great. When we returned to our room and settled in for the night the aircon (presumably 2 feet away on the roof was making a noise. I rang the desk and was offered another room but at 11.00 pm and after a meal and drinks the last thing you want is to move rooms. I cannot believe no one had complained before. The aircon shuit down at some point in the night but we were awakened again at 06.30 when it restarted. All in all not a pleasurable stay it should have been.

  • Stayed: August 2010, travelled as a couple
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1  Thank NightPorterUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2010

I have stayed at Hotel Du Vin hotels in the past and have had a good experience. Cambridge Hotel Du Vin was however a contrast.

I found all the staff to be friendly, business like and helpful.

I booked in advance with superbreak.com and obtained a rate of £145 per night including breakfast, which I thought was good.

The room was Tattinger and was small; the bathroom was ok. There was not enough room to sit at the desk as it was not possible to pull out the chair! There was climate control in the room but this was was functionless. If you stood over it, it was cold but the room was not cooled, because the unit was located below the window and simply cooled the window. Although I am not an air conditioning expert, since cold air falls, should the unit not be high up? As a result, the room felt hot and sometimes uncomfortable.

The toilet roll and tissue supply was meagre, though this was rectified.

The hot water did not work in the sink on the last night.

I cut my hand on the bedroom door twice as there was a metal insert which bangs into your hand when you open the door (i have never come across that before).

Breakfast was quite good but the coffee was like dish water, ie tasteless (presumably they are trying to save money by not putting much coffee in the cafetiere).

The location was reasonable - a short walk to the centre.

Parking was £16 per 24 hours so quite expensive, though they did park the car and get it for me again when asked.

WIFI was not included (30 mins free) which is not good considering the room rate.

Overall, some issues but nevertheless, probably the best option in Cambridge, which is not over endowned with quality hotels.

  • Stayed: August 2010, travelled as a couple
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Thank mew20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2010

A two night city break in Cambridge - primarily to see Regina Spektor at the Corn Exchange - brought us to the Hotel du Vin. Cambridge by the way is excellent, I can't believe I'd never been before, and on a hot weekend in July it was a lovely city to stroll around - albeit that we had to swim against the tides of tourists and massive groups of visiting students.

The Hotel du Vin was warm and inviting in most respects as expected and lived up to the chain's reputation. The meal we ate there on night two was very good with particular mention going to the Sommelier who spent a decent amount of time working out our tastes and then recommended two excellent wines which made for a very enjoyable evening!

The bedroom was perfectly lovely - we were in the Marques room - with a fantastic Monsoon shower that I could have stayed in all day and a standalone bathtub that M nearly did. Bed comfy and splendid crisp white linens.

Couple of points of minor irritation - no ipod doc and no free wifi connection which i am starting to think should be standard really for a hotel of that class - this has had an impact on value rating, also there is a DVD player in the room but when i asked if i could borrow a DVD the receptionist told me 'we can't do that anymore because of copyright law' which i thought was pants. Additionally, although no one was rude (and the restaurant staff in the evening were very lovely) the hotel staff were very anonymous - or rather we were anonymous to them. I fell down the stairs and twisted my ankle quite badly in some pretty high heels on the Saturday night - my fault not theirs - but despite the fact that it was quite obvious i was in pain (and hadn't been the day before) no one made comment or offered a seat or a word of sympathy - bit sad.

  • Stayed: July 2010, travelled as a couple
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1  Thank JoeyRoey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2010

This was our first stay in a Hotel Du Vin.
The location - is ideal for a stroll into the city or alongside the river. If you are driving watch out for the giant drain running the length of Trumpington Street which could seriously damage your alloys. A short stroll will take you to the Doubletree Hilton with its riverside gardens.

The welcome - was professional and efficient. Parking is valet style which I preferred to decline, having a brand new car. For £16 they will park it for you at the hotel across the road where you can park yourself for £12. Take your pick.

The (standard) room - was well equipped and comfortable although only has one easy chair so I guess you have to take turns. The hospitality tray is well stocked with good quality tea and coffee and includes a small cafetiere. In the minibar is kept fresh milk - full marks for that. There is a large safe.

The bathroom is fine.

The restaurant and bar - good service and enjoyable food which is not memorable. We chose a wonderful Californian Syrrah. There are very few lower priced wines.

Breakfast is not overpriced unless you eat like a sparrow (my partner does) For the hungrier of us the croissants are fresh and delicious, the cold choice excellent and the cooked very good - I chose eggs benedict.

  • Stayed: August 2010, travelled as a couple
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Thank KevinTurvey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel du Vin Cambridge

Address: Trumpington Street, Cambridge, England
Region: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #14 of 36 Hotels in Cambridge
Price Range: £152 - £290 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel du Vin Cambridge 4*
Number of rooms: 41
Official Description (provided by the hotel):
This beautiful hotel in Cambridge city centre was a former University-owned building on Trumpington Street which has been transformed to enhance its many quirky architectural features.Forty one bedrooms and suites, some with private terraces, have been carved out of the former University-owned building, alongside our trademark bistro with the first Hotel du Vin open-style kitchen and curiously labyrinthine cellar bar. Dating back in part to medieval times, Hotel du Vin Cambridge boasts a cosy library, private events room perfect for special occasions, meetings and events. The bistro and bar are available for residents, locals and visitors alike at Hotel du Vin & Bistro Cambridge. ... more   less 
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