I've stayed at the lamb at numerous occasions traveling to Ely in business quite often. I've always felt very welcome and staff has always been very good, but not this time.
Gone is the friendly and warm feel that always been there. I know the hotel is part of a very large group with all the procedures and scripts that has to be followed by the staff. They've always done that before but with a big warm personal smile. This time all of that was gone!!!!
It pretty much felt like being welcomed by Arnold Schwarzenegger! Everything was very staccato and rehearsed. And on top of that nobody smiled! Not on reception, not on the bar and not in the restaurant. Shame on you management! Because it is obvious that you are the culprits in this.
Even the food showed signs of having been "straightened" out. Everybody who eats in the restaurant knows the food is microwaved but it didn't show before, now it did. Very average looking and no personality in it.
It's a shame, I really looked forward to my visit and I got really let down by Greene King showing their true colours by being nothing else but a McDonalds wannabe.
You've lost this custom at all your hotels from now on.
- Free Wifi
- Free Parking