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All reviewstrain stationserved its purposefull englishshower roomtea and coffeetown centredouble bedvisit chestercerealhairdryeriron
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Reviewed 5 August 2014

What a terrible hotel.

I've never seen anything like the prefab all in one toilet/shower room that was tiny (1 meter square perhaps?). 6 of us returned after day at races at 11:15pm and not one of our 6 keycards for our party worked to get into the side door, and hotel was left unmanned at night. After phoning the emergency number, proprietor turned up 1 full hour later to let us in. Luckily it wasn't raining.

Rather than being offered tea/coffee/breakfast, all had to be requested from the surly waitress and when it arrived, bland meal, with low quality ingredients.

Manager was initially helpful when we arrived but incorrectly programming our keycards and having no-one else either on site or within 10minutes reach for our problem really is unforgiveable for a "luxury retreat in the heart of Chester"

Evidence of poor cleaning standards in some rooms also.

I suppose it's a case of get what you pay for. Will never stay here again.

Room Tip: upstairs rooms if you want a lie in as some downstairs rooms next to toilet/kitchen and breakfast area.
  • Stayed: August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank RussK0503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

Describes itself as 'a luxury retreat in the heart of Chester' - it is neither luxury or in the heart of Chester. After being greeted by the rudest hotelier I've ever met, there was a cock-up with the rooms and I ended up in a camp bed, for which no linen was provided, I had to go scrabbling around looking through dingy cupboards.

Rooms are tired and dirty, our window was permanently open, the bathing facilities are essentially pre-fabricated caravan toilet/shower blocks placed in the corner of the bedroom.

Location is handy for the station, but not in the heart of the city, it's a taxi ride from the city center.

Breakfast was similarly terrible, the words "English breakfast for everyone, make it easy for me" preceded the greasy mess which arrived.

Admittedly, there was a large group of us, but there's no excuse for this level of service, they knew we were doing with plenty of notice, and no provisions were made.

Room Tip: There are none
  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Service
3  Thank nat1217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

My wife and I stopped here recently. On the upside the hotel was very clean and the service was good. A bit close to the ring Road and noisy at night. The shower room was very compact - wouldn't want to be overweight to get in there. Wifi very good and handy for the Station and the centre of Town. Didn't sleep very well (bedding rather than bed to blame). But as a stopover hotel it served its purpose.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Saxodave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

was very disappointed with the customer service and the arrogance of the manager of this hotel.we were due to spend the weekend at this hotel but due to my mother in law having a fall and breaking her hip we thought it was better to cancel.we spoke to the manager to explain the situation but he didnt want to know /we asked if we could change the date of our break in chester for our wedding anniversary.but he said no .i wish to thank him for his compassionin this situation. not

  • Stayed: July 2014, travelled as a couple
    • Service
1  Thank jackiemartin1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

We booked this hotel based on its 3 star rating and location to the city centre. On arrival its clear that it needs a refurbish on the outside so not a good start. Parking is based on a first come first served basis, with about 5 spaces round the back of the hotel we got lucky. At the very least you expect your room to be clean, but unfortunately it was a disgrace. The sheets looked like they had not been washed, definately not what you want to sleep in. The towels where stained and black and matched the aweful bathroom, which looks like its come out of a camper van, tiny is an understatement. Compared to other hotels in Chester its not exactly located close to the city centre. All the bad reviews we have now found about this hotel are well founded so do yourself a huge favour and DO NOT BOOK THIS HOTEL, there is no way this is 3 star. There are lots of far better hotels and B&B's in Chester for the around the same price.

Room Tip: Choose a room in another hotel!
  • Stayed: July 2014, travelled as a couple
    • Service
3  Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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