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Reviewed 26 February 2024

Most awful experience. We arrived 10 mins early for out afternoon tea, which had been booked a month in advance to start at 2pm and we weren’t seated until 2.30pm. Nobody came to provide us with updates,. I had to walk up to the bar twice to ask what was happening. Finally, we were seated.

The sandwiches and coffee were good but the scones were hard and cakes awful, some looked like they had been pulled off previous afternoon teas were people has not eaten them as they had bits of other food on them.

We were now late for another appointment so asked for the remaining food to be bagged up. They did this, but we got home and one scone was missing.

Overall very poor. Will not be going back

Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank bethanywV1172ZS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abbi Beddall, Guest Services / Front Office at Oddfellows Chester, responded to this reviewResponded 4 weeks ago

We are deeply sorry to hear about the disappointing experience you had during your recent visit for afternoon tea at our establishment. Please accept our sincerest apologies for the delay in seating you and the lack of communication regarding the wait. This is not the level of service we aim to provide, and we understand how frustrating it must have been.

We apologise for the quality of the scones and cakes served during your tea. It's disheartening to hear that they did not meet your expectations, and we regret any disappointment caused. We will address this issue with our kitchen team to ensure that the quality of our food is consistent and up to our standards.

Regarding the missing scone when you arrived home, we are truly sorry for the oversight. We understand how important it is for you to receive all items as expected, and we apologise for any inconvenience this may have caused.

Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We will be reviewing our procedures to prevent similar issues from occurring in the future.

We understand if you do not wish to return, but we hope that you might reconsider, as we would welcome the opportunity to make it up to you and provide you with the exceptional experience we strive for. Please contact abbi@oddfellowschester.com.

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Reviewed 26 February 2024

I booked the restaurant for my birthday with family for afternoon tea. We were seated at a bit of an awkwardly-laid out table in between the bar and the restaurant so a little bit in no-mans-land but I figured that it was probably because it was a large party. The waitress was lovely and accommodated all the requests to change fillings for kids afternoon tea etc.
However, I can safely say that the afternoon tea is absolutely not worth the money whatsover. I got some small pastries/cakes, 1 scone and 4 finger sandwiches (2 cheese and onion, 1 with about a teaspoon of ham hock and a chicken and bacon). This cost £24.
However, the kids afternoon tea (priced at £9.50) was EXACTLY the same except (and this is what the waitress reported back from the Chef) the "ingredients in the adults afternoon tea sandwiches were much more expensive hence the diffference in price". I almost laughed out loud. So a difference of £14.50 for a tiny bit of ham hock (bread sparsely buttered on one side only) instead of "normal" ham, and 2 cheese and onion sandwiches - cheese was grated rather than a slice as in the kids version... absolutely shocking. Oh, and I've almost forgetten to mention (given that it was so tiny I nearly missed it) the extra sausage roll...which also came with the kids menu.
The best value by a mile - on a menu that makes absolutely no sense - was the £6 cream tea which was 2 x scones, jam, cream and tea or coffee. The full afternoon tea was a complete rip-off and I left very disappointed, and frankly, still hungry. Don't book this place if you want a decent afternoon tea that isn't a complete ripoff !

I took my compliant to the manager, who offered me a free drink, but since we were about to leave I couldn't really stay, and that wasn't what I was after anyway.

Far better to go back to the drawing board with your afternoon tea menu and figure out how to leave your customers satisifed both in stomach and in mind.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank tangojess
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abbi Beddall, Guest Services / Front Office at Oddfellows Chester, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your feedback regarding your recent birthday celebration with us. We sincerely apologise that your experience did not meet your expectations, and we deeply regret any disappointment caused.

We appreciate your kind words about our waitress and her efforts to accommodate your requests. However, we are truly sorry to hear that you found the value of our afternoon tea offerings to be unsatisfactory. We take all feedback seriously, and we will certainly review our menu pricing and portion sizes to ensure that they align with our guests' expectations.

Your comments about the differences between the adult and children's afternoon tea options are concerning, and we apologise for any confusion or frustration this may have caused. We will address this with our culinary team to ensure consistency and fairness across all menu offerings.

We regret that our attempts to rectify the situation with a complimentary drink did not meet your expectations. We understand your desire for a more substantial resolution, and we apologise for any inconvenience.

Please know that your feedback is invaluable to us, and we will use it constructively to improve our afternoon tea offerings and ensure that all our guests leave satisfied.

We sincerely hope that you will consider giving us another opportunity to provide you with the exceptional experience we strive for. If you decide to return, we would be grateful for the chance to regain your trust and leave you with a more positive impression. Please contact abbi@oddfellowschester.com

Warm Regards,

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Reviewed 18 February 2024 via mobile

After seeing on the life in Chester tiktok page a video showing the galentines menu that you offered. Me and my friend were so excited to experience what we had seen. When we arrived we were seated at a table in a room that was nothing like the video. After paying a £20 deposit I thought we may aswell try the pizza. It was honestly the worst pizza I’ve ever had. Really disappointed. I feel as though those girls on the video may have been treated differently with filming it but I felt so lied to.

Date of stay: February 2024
Trip type: Travelled with friends
Thank Climber49950333043
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abbi Beddall, Guest Services / Front Office at Oddfellows Chester, responded to this reviewResponded 4 weeks ago

Thank you for sharing your feedback regarding your recent visit to our establishment. We are sincerely sorry to hear that your experience did not meet your expectations and that you were disappointed with your visit.

We regret any miscommunication or discrepancy between what you saw on social media and what you experienced during your visit. It's important to us that all our guests receive the same level of service and quality regardless of any promotional materials they may have seen.

We apologise for any confusion regarding the seating arrangement and the difference in ambiance from what you saw on social media. We understand how disappointing it can be when expectations are not met, and we regret any frustration this may have caused.

Regarding the pizza, we're truly sorry to hear that it did not meet your expectations. Providing delicious food is a top priority for us, and we apologise that we fell short in this regard. Your feedback will be shared with our culinary team to ensure that improvements are made.

We appreciate your honesty and will use your feedback to improve our offerings and ensure that all our guests have a positive experience with us.

We hope that you will consider giving us another chance in the future to provide you with the exceptional experience you deserve.

Warm regards,

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Reviewed 15 February 2024

Wanted to say a big THANK YOU to Elle (one of the receptionists) at Oddfellows who was a massive help with a problem I had. Elle was very kind, helpful, patient and a pleasure to deal with. She helped me make a couple feel extra special and happy.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Eliza20122012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abbi Beddall, Guest Services / Front Office at Oddfellows Chester, responded to this reviewResponded 4 weeks ago

Thank you so much for your kind words and for taking the time to recognize Elle's exceptional service at Oddfellows. We are thrilled to hear that Elle went above and beyond to assist you and that her kindness, patience, and helpfulness made a positive impact on your experience.

We are incredibly proud to have team members like Elle who are dedicated to providing outstanding service and ensuring that our guests feel valued and cared for. Your feedback will be shared with Elle and the rest of our team as it serves as motivation to continue delivering exceptional service to all our guests.

Thank you once again for choosing Oddfellows, and we look forward to welcoming you back in the future for more memorable experiences.

Warm regards,

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Reviewed 13 February 2024

We had the most AMAZING time at Oddfellows on Saturday celebrating a hen party, I can’t thank you all the staff enough for all of their hard work into making it so perfect.

From the minute I arrived to set up early on the Saturday morning, everybody was so helpful! When our full hen party arrived at 12:30, staff were super accommodating in finding an additional space for our craft workshop so as not to make a mess of our fabulous set up in the Lewis Carroll room - where better than the potting shed!?

We enjoyed some gorgeous Galentines cocktails, lots of guests said they were the most delicious cocktails ever! We then had such a delicious afternoon tea and staff went above and beyond to cater for a guest who was diabetic.

We just had the most incredible day from start to finish and will most definitely come back. Thank you so much!

Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank 585georginad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abbi Beddall, Guest Services / Front Office at Oddfellows Chester, responded to this reviewResponded 4 weeks ago

Thank you immensely for your glowing review and for choosing Oddfellows to celebrate your hen party! We are thrilled to hear that you had an AMAZING time and that our team's hard work contributed to making your celebration so perfect.

It's fantastic to know that you found our staff to be helpful and accommodating from the moment you arrived to set up. We're delighted that we could assist in finding an additional space for your craft workshop and ensure that your celebration went smoothly.

We're thrilled to hear that you enjoyed our Galentines cocktails and that they were a hit among your guests! Providing delicious and unique cocktails is something we take great pride in, and we're delighted that they added to the enjoyment of your day.

Ensuring that all our guests' dietary needs are met is a top priority for us, and we're delighted to hear that our staff went above and beyond to cater to a guest who was diabetic.

Thank you for your kind words and for expressing your intention to return. We can't wait to welcome you back for more memorable experiences at Oddfellows!

Warm regards,

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