Let me first start this what I am sure will be a long review by explaining that all reviews I have ever left on tripadvisor for all destinations I have visited have been totally accurate and true. I use tripadvisor to help me and also to help others.
Ok, this is the first negative review I have ever left and having stayed twice previous at Holly House I am in a good position to compare with the past.
I enquired about availability for the 23rd-25th April at the end on December 2013, specifically requesting the Annex that we had stayed in twice previously with our grandson, we stated that he was now 10 years of age.
Due to refurbishment work I was told I couldn't book until 13th January which I subsequently did and also had to pay the full £170 which I had never had to do before but did and received a confirmation invoice to say I had paid in full.
On arrival I was told there was a problem, the people in the Annex had extended their stay and it wasn't available to us but we could have two rooms in the Guest House at no extra cost. Obviously that was not acceptable as this meant our 10 year old grandson being on his own. In fairness the gentleman rang the owner who after offering accommodation in another Guest House seemed to agree that we had booked it some four months earlier, paid in full and had a young child with us, that's why we booked a family room.
They agreed to move the occupants to other rooms and give us the room we had paid for. I give credit to the gentleman and lady who run the Guest House for the owner, they were sympathetic to our predicament and sorted everything and got the room ready for us, quoting they had to do what the owner wanted.
I truly am grateful for what they did but they fell well short of what we have ever experienced in a Guest House. Breakfast on both days had issues and yes it is also our fault for not bringing it to their attention, we don't like to complain but also appreciated they were trying their best. My wife ordered scambled eggs on toast, I'm sure like me you'd expect fluffy eggs on toast, no this looked like an attempt at an omelette but looked more like a 'cow pat'. On the second day as a result beans on toast was ordered which came cold. We didn't want to make an issue in front of our grandson who said "why are the beans cold"
I have to say on both days I had the full English which was very good along with the homemade preserves for the toast, also very good. As I say the effort was there but these things let it down.
Another point which really surprised us was that we were left to make our own beds and bins were not emptied. Whilst I am not opposed to making beds at home, normally this is something you expect and the rooms cleaned each day when you pay £85 a night. Having to make beds after a day out was not what we expected or indeed have never experienced before.
On leaving the gentleman and lady gave us a pot of homemade jam that was really nice of them and my grandson thought the jam was lovely, it was. As much as they try, I think a Guest House to the quality of Holly House we knew in the past is beyond them, also in the past the owner has been direct, their place on site so to speak, not now as I understand.
Our stay in Chester was excellent but if we ever return it most definitely will not be at Holly House, our previous first choice.
Sorry for the long winded review but I do not want you to experience the same.
- Official Description (provided by the hotel):
- Welcome to Holly House Guest House, an award winning guest house located in Chester. This 1850's house has been tastefully decorated and comfortably furnished, and is situated in a quiet cul-de-sac within a short walk to Chester City Centre, and close to all visitor attractions. Chester has to offer, ie Chester Zoo and Cheshire Oaks Retail Outlet village. ... more less
- Also Known As:
- Holly House Guest House Chester, Cheshire