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“Food ok but staff less so”

Cafe Rouge - Chester
Ranked #79 of 588 Restaurants in Chester
Price range: US$13 - US$46
Cuisines: French
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Dinner, Breakfast, After-hours, Lunch, Outdoor Seating, Reservations
Description: Situated on Bridge Street, the historic heart of this picturesque city, Café Rouge Chester has a beautiful Parisian-inspired interior, we have the perfect setting in which to meet friends or just unwind over a glass of your favourite. With a fantastic menu filled with delicious innovative takes on the classics and dishes inspired by different regions of France, there's something to suit everyone.
Reviewed 3 weeks ago

Visited for a pre-booked afternoon tea with gin or mocktail. Cafe very quiet with three staff in evidence. Two gins provided without any choice being offered. Not huge issue but then no cutlery or napkins on table, salt cruet was empty and then on asking for extra plates for scones/cakes after using initial ones for croque monsieur they pointed to where they were on counter. Shame as food was ok.
Could have been a much better experience if staff had been a little more involved with customers. The priority appeared to be preparations for evening service as they tidied away chairs from external seating area and dealt with paperwork at counter.
Does not encourage me to visit this chain again I'm afraid

    • Value
    • Service
    • Food
Thank SloughWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CafeRougeChester, General Manager at Cafe Rouge - Chester, responded to this reviewResponded 1 week ago

Bonjour SloughWanderer,
Thank you for taking the time to feedback to us after your visit and I'm sorry you didn't enjoy your time resulting in a 3* review.
Hope to see you again soon.
Merci

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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17 - 21 of 902 reviews

Reviewed 3 weeks ago via mobile

We loved the food. Very central. Nick served us. She was polite, kind, and very nice to us. We hade a very good evening.

Thank Jona777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CafeRougeChester, General Manager at Cafe Rouge - Chester, responded to this reviewResponded 1 week ago

Bonjour Jona777,
Thank you for the fab 5* review, great to hear you had a fantastic visit!
Nicky will be delighted to hear she made your visit special
Hope to see you again soon!
Merci

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

My Wife and I popped in for lunch today. Service & Food was excellent.
Our Waitress was Beth and she was extremely helpful and attentive. Well Done, we shall be returning

    • Value
    • Service
    • Food
Thank noonoosdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CafeRougeChester, General Manager at Cafe Rouge - Chester, responded to this reviewResponded 1 week ago

Bonjour noonoosdad,
Thank you for the fab 5* review, great to hear you had a fantastic visit!
Beth will be delighted to hear she made your visit special
Hope to see you again soon!
Merci

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Found the Café Rouge in Bridge Street. Not busy , early evening. They had run out of mussels, pity. However they had my second choice, both enjoyed.

Thank alastair n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CafeRougeChester, General Manager at Cafe Rouge - Chester, responded to this reviewResponded 1 week ago

Bonjour Alastair n,
Thank you for taking the time to feedback to us after your visit and look forward to seeing you again soon
Merci

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Visited Cafe Rouge Chester for lunch. The building is very nice and as it is a French restaurant, we expected it to be better than it was. The service was ok but the food was slow coming out. The food was nice but what you would expect from a mediocre pub chain, nothing French about it. Wouldn't go again.

    • Value
    • Service
    • Food
Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CafeRougeChester, General Manager at Cafe Rouge - Chester, responded to this reviewResponded 1 week ago

Bonjour Sue M,

Thank you for taking the time to feedback to us after your visit and I'm sorry you didn't enjoy your time resulting in a 3* review.
Merci

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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