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“Standard offering but the outstanding staff deserve mention”

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Premier Inn Chester City Centre Hotel
Ranked #11 of 45 Hotels in Chester
Certificate of Excellence
Reviewed 8 May 2014

An archetypal Premier Inn located close to the railway station and City Centre. All staff were outstanding in terms of friendliness and efficiency. The on-site breakfast was excellent value too. Parking is limited and the 30 minutes of free WIFI does seem a mean offering in 2014 when paying £79.00 for a room.

  • Stayed: April 2014, travelled with friends
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Thank Swetrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria S, General Manager at Premier Inn Chester City Centre Hotel, responded to this reviewResponded 10 May 2014

Thank you for taking the time to write a review. I am grateful for your feedback about your stay. I look forward to welcoming you back to the Chester City Centre Premier Inn Kind regards, Maria Stevens, Operations Manager.

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1,304 - 1,310 of 2,365 reviews

Reviewed 8 May 2014

The day before arrival we received a phone call from Premier Inn reception telling us there was limited parking in the hotel carpark. But there was NCP carpark next door at the Station minutes away. Our experience was that once you had gone to the Premier Inn carpark, it was a very long and difficult journey to get to the Station carpark due to the one-way system. When we arrived at the Station carpark at 3pm there was no spaces so we had to hang about waiting on a vacancy. It was then a 10 minute walk back to the hotel on a wet and windy afternoon. This did not seem acceptable.
Noise was another problem, bin lorries at 6am, vehicles with reversing bleepers, delivery lorries that left their engines running for over 20 minutes whilst parked outside our room and this was all before 8am. In addition the noise fromrm the drunks from the local pubs going home at 3am. The room was very cold and the heating system had a mind of its own.
Good points, the rooms were cleaned and well serviced every day. Central location with lots of nearby food venues plus a restaurant onsite. Staff were friendly and helpful.

  • Stayed: May 2014, travelled as a couple
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2  Thank warboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2014

The room was really spacious but the "all in white and purple" decoration and the "too white lights" were too impersonal. The breakfast could´ve been better and there was no free WIFI but the bed had a good size and was very comfortable so overall we had a good night sleep. Given the price, we shouldn´t complain!

  • Stayed: May 2014, travelled with friends
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Thank PaulaMFernandez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria S, Manager at Premier Inn Chester City Centre Hotel, responded to this reviewResponded 8 May 2014

Happy to hear that you enjoyed your stay at Chester City Centre Premier Inn. I look forward to your next visit. Kind regards. Maria Stevens, Operations Manager.

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Reviewed 6 May 2014

We have used Premier Inns for short visits whenever we want well presented relatively low cost hotels and have generally had very good experiences. Our recent two night mid-week stay in Chester was no exception. You always know what you are going to get at a Premier Inn as the rooms do not vary and we have always found them comfortable, functional, clean and reasonably spacious. We availed ourselves of a "special offer" to get a reasonable discount and we felt the cost was therefore very good value for city centre accommodation. The reception staff were welcoming and helpful and the "Good Night Guarantee" does seem to work in that we were not disturbed by noise from fellow guests ( the TV volume control in our room was limited to a moderate level which we assumed was the case throughout, so that restricted one of the common sources of unwanted noise from adjacent rooms). Our room was at the front of the hotel and therefore overlooked City Road but we did not find the traffic a problem as it was not very busy, particularly overnight. However there are a number of bars nearby which may be lively at weekends, so a room at the rear might be a good choice. We found it a convenient base to visit all the attractions of the city and there are many good places dine in the evening within easy walking distance. One other useful service is that luggage will be stored after checkout in a secure room if guests do not intend to leave the city immediately. We would definitely recommend this Premier Inn.

  • Stayed: May 2014, travelled as a couple
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Thank Rob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria S, Manager at Premier Inn Chester City Centre Hotel, responded to this reviewResponded 7 May 2014

Thank you very much for your review. I am delighted that you enjoyed your visit at Chester City Centre Premier Inn. I look forward to welcoming you back very soon, Maria Stevens, Operations Manager.

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Reviewed 6 May 2014

From first setting foot inside the inn my partner and I were met by the most courteous of staff who pointed us in the right direction for the nearest parking and because we were early let us leave our luggage until check in time. We were very comfortable in our room and all the facilities were first rate. We had a lovely experience and valuable time together, without any disturbance. our breakfast experience exceeded our expectations. Great break,lovely experience looking forward to doing it again very soon. Thank-you to all the staff.

  • Stayed: April 2014, travelled as a couple
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Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria S, Manager at Premier Inn Chester City Centre Hotel, responded to this reviewResponded 7 May 2014

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Chester City Centre Premier Inn and look forward to welcoming you back again soon. Kind regards, Maria Stevens, Operations Manager.

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Reviewed 6 May 2014

Nice clean Hotel with easy access to the town centre, initial room had a noisy fan, no trouble for reception to change our room. WiFi only Free for 30 mins and not a BT hotspot available. Booked the Hotel because it had parking, but got there late and carpark was full which was frustrating, but able to find free street parking until 9:00 am the next day.



  • Stayed: May 2014, travelled on business
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Thank AsilonS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria S, Manager at Premier Inn Chester City Centre Hotel, responded to this reviewResponded 7 May 2014

Happy to hear that you enjoyed your stay at Chester City Centre Premier Inn. I look forward to your next visit. Kind regards. Maria Stevens, Operations Manager.

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Reviewed 3 May 2014

I visited recently just for a night, I have never stayed in a premier inn before bit it well and truly surpassed my expectations.
As soon as we arrived we were checked in by a very friendly lady on reception who gave us a map and explained how to get to the city centre. I must explain all the staff we came across were so friendly and helpful , always smiling , top marks there.
We didn't eat in the hotel but I must say the offers they had going for evening meals and breakfast were most tempting.
The room was spotless and very adequate, I stayed in a Hilton hotel recently for around double the price and this room was just as good.
I don't think I will stay anywhere else from now on if visiting chester , I would recommend this hotel to anyone and it's just a few minutes stroll into the heart of the city.

  • Stayed: April 2014, travelled with family
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Thank shirleyVManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria S, Manager at Premier Inn Chester City Centre Hotel, responded to this reviewResponded 4 May 2014

Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves. I look forward to welcoming you back at Chester City Centre Premier Inn. Kind regards, Maria Stevens, Operations Manager.

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Additional Information about Premier Inn Chester City Centre Hotel

Address: 20-24 City Road, Chester CH1 3AE, England
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#3 Best Value Hotel in Chester
#3 Family Hotel in Chester
#3 Romantic Hotel in Chester
#7 Business Hotel in Chester
Price Range: £50 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Chester City Centre Hotel 3*
Number of rooms: 120
Official Description (provided by the hotel):
Our newest Premier Inn situated in the heart of the historic city of Chester, stay with us & explore the historic facades of the Black & White buildings, two tired rows of 1000+ shops. With its beautiful cathedral, range of exciting nightlife and cultural heritage. Chester is the ideal city break. ... more   less 
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Also Known As:
Premier Inn Chester City Centre Hotel Chester
Premier Inn Chester City Centre Hotel Cheshire

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