Checking in took 15 mins, the receptionist asked had we already checked in? This caused delays. We verbally booked 4 weeks in advance, we requested a balcony and when we asked at reception if we had got one we were told we couldn't have one as no rooms with balconies were available, the only reason we asked this question was due to another guest stood in front of us complaining of the same exactly the same thing. The receptionist didn't offer me anything for the cock up she just apologised.
In the middle of the night my 6 year old daughters bed collapsed, it was a fold away bed that obviously hadn't been assembled correctly, my daughter was in tears with the shock, and slept in with me and my wife after this in our bed. To add to everything else the sink was blocked, there was sticky deposits on the inside of our window, and the furniture in our room was damaged I've posted pictures of those 3 things on trip advisor, and the response from the receptionist the next day was "sorry" no monies off my bill not even free parking as a good will gesture. This is why I'm ANGRY!
- Official Description (provided by the hotel):
- With unparalleled views of England’s oldest working racecourse, the contemporary ABode Chester offers a warm welcome in the heart of the city, complemented by exceptional fine dining and a modern, stylish and sophisticated design. Individually designed bedrooms, contemporary bathrooms and a warm welcome are waiting. Enjoy relaxed, sophisticated dining at Brasserie Abode, light bites and plats du jour in the Brasserie Abode Bar or relax with a cocktail in hand. ... more less
- Reservation Options:
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- Also Known As:
- Abode Chester Hotel Chester
- ABode Chester Cheshire