We booked in for three nights in November 2013 for our wedding anniversary. From the Hotel's brochure the hotel looks huge but in reality the hotel only occupies a small part of the complex which is mostly office space. The room was pleasant and overlooking the racecourse (ask) but unfortunately overlooked the busy road as well so we were unable to see the Winter Wonderland. Despite being a superior double (desirable) room (317) it had a large bed but no fridge and only one chair. If you suffer from high anxiety don't look out the window (floor to ceiling!). The room could have done with just a little more light.The bathroom was fine except for the grapefruit shampoo and soap etc - yuk. My only quibble was there was nowhere nearby to hand to hang a towel when in the shower. There was however a strange, almost like an organic solvent, smell. that started about lunch time and got worse as the day progressed and we had to make sure we shut the bathroom door. We weren't sure if the smell emanated from a dribble of liquid that came from the wall behind the sink. We did report this issue but nothing was done. The room was too warm for us because the a/c was switched off. When we asked they did switch it on. The restaurant was well appointed with lovely views over the city and breakfast although not the best I've tasted was fine and the staff were efficient. The coffee though was very weak but when I asked for a stronger pot it was brought straight away. Dinner in the Michael Caine restaurant was well presented but very minimalistic and a little disappointing considering the price. I felt that the staff coped quite well considering how busy it was and I understand why the staff had little time per table and we felt rushed. Overall we preferred the food at the MC coffee bar and grill downstairs.
There was nowhere to sit and have a quiet read other than the bedroom. The only other area was the bar which was again poorly lit and could be noisy with sometimes loud piped music. My wife used the treatments from the Secret Sanctuary but was not impressed particularly (especially given the high charges) since the hair dresser arrived late without any shampoo and had to use the unsuitable bathroom sink in our room and that horrible grapefruit shampoo. To be fair the company did ring to say she would be late but that was to our home number 100 miles away.
Overall we did enjoy our stay despite the minimilistic theme throughout, the staff were very helpful and friendly although there were issues in over-billing (£78 more than agreed) which was sorted out and refunded quickly after I pointed it out the next day. Perhaps this was a training issue. The Hotel was conveniently situated and we would return but would think twice about dining there since there are a number of other restaurants nearby.
- Official Description (provided by the hotel):
- With unparalleled views of England’s oldest working racecourse, the contemporary ABode Chester offers a warm welcome in the heart of the city, complemented by exceptional fine dining and a modern, stylish and sophisticated design. Individually designed bedrooms, contemporary bathrooms and a warm welcome are waiting. Enjoy relaxed, sophisticated dining at Brasserie Abode, light bites and plats du jour in the Brasserie Abode Bar or relax with a cocktail in hand. ... more less
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- Also Known As:
- Abode Chester Hotel Chester
- ABode Chester Cheshire