The hotel offers indoor parking but the design of the car park is a complete mess. The corners are too tight to take comfortably and it's not clear at all where you can and can't park.
My room was pretty sub-standard for the price paid - whilst not awful, I've stayed in better rooms that have cost half the price. The heating system didn't work properly, meaning one half of the room was like a sauna and the other like an igloo, and the mattress was very soft, leading to a rather uncomfortable night's sleep. We had also paid a premium for a room with a balcony only to discover that the balcony door didn't open anyway.
The restaurant staff are nice, but in a way, this makes it worse as you'll constantly be avoiding eye contact to cover up what you really feel about the establishment. When booking, we were curtly told that we'd need to be in and out in 2 hours as they were very busy and needed the tables to turnover quickly. Why, then, it took them 3 hours to serve a three course meal when the restaurant was half full is beyond me. The food and drink quality was very hit and miss but, on the whole, was poorly seasoned with far too much salt. In particular, the fries were salted beyond the point of edible and had to be sent back. Oh, and our table wasn't even clean.
In case you're wondering why we didn't complain at the time, we did - only to be greeted with an eye-rolling receptionist and a manager who started the conversation by telling us he "only had two minutes"....Words fail me.
In fairness, we were eventually offered a partial refund to make up for not getting the room we had paid for but the whole experience has put me off this hotel forever.
- Official Description (provided by the hotel):
- With unparalleled views of England’s oldest working racecourse, the contemporary ABode Chester offers a warm welcome in the heart of the city, complemented by exceptional fine dining and a modern, stylish and sophisticated design. Individually designed bedrooms, contemporary bathrooms and a warm welcome are waiting. Enjoy relaxed, sophisticated dining at Brasserie Abode, light bites and plats du jour in the Brasserie Abode Bar or relax with a cocktail in hand. ... more less
- Reservation Options:
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- Also Known As:
- Abode Chester Hotel Chester
- ABode Chester Cheshire