Booked this hotel on-line as a surprise for the wife for her birthday and booked to stay two nights. As my wife hadn't seen her mother for a while, and it was her birthday weekend, I rang the hotel a couple of weeks later to see if I could book an additional room for my mother-in-law to stay at the hotel for 1 night. Both bookings were confirmed to me (as I was paying for both) via email and both had a separate on-line concierge reference page (allowing me to upgrade rooms, change bookings, etc., should I need to do so). So far, so good. Unfortunately, on the day we arrived (after a pretty stressful morning following a lack of availability of hire cars at the airport and rushing around to pick up my mother-in-law who was subsequently stranded in North Wales due to my delay in getting hold of a car) we eventually turned up at the hotel with relevant booking forms in hand only to be told that my original booking had been cancelled ! Apparently the subsequent booking made for the mother-in-law for 1 night had replaced my original booking for myself and my wife (for 2 nights) ! All a bit annoying, especially as this hadn't been requested by me and nothing was mentioned on my email confirmations or on the on-line concierge pages ! Despite this set back, reception did manage to find us a comparable room in the hotel to the one that I had originally booked, although I get the felling that if it had been the following weekend (when the Chester Races were on) I think myself and the better half would have been sleeping in the car or on the floor ! All in all, this is a fantastic hotel with very helpful and friendly staff in a great location. Just make sure that if you want to add any more guests, rooms or nights to your stay, make sure that you confirm this with the hotel before you turn up to save any grief.
- Official Description (provided by the hotel):
- With unparalleled views of England’s oldest working racecourse, the contemporary ABode Chester offers a warm welcome in the heart of the city, complemented by exceptional fine dining and a modern, stylish and sophisticated design. Individually designed bedrooms, contemporary bathrooms and a warm welcome are waiting. Enjoy relaxed, sophisticated dining at Brasserie Abode, light bites and plats du jour in the Brasserie Abode Bar or relax with a cocktail in hand. ... more less
- Reservation Options:
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- Also Known As:
- Abode Chester Hotel Chester
- ABode Chester Cheshire