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“Pleasant Stay”
Review of Rowton Hall Hotel

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Rowton Hall Hotel
Ranked #5 of 44 Hotels in Chester
Certificate of Excellence
Yorkshire
Level 4 Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Pleasant Stay”
Reviewed 2 February 2014

We stayed for one night and although there was a wedding on the day (we were the only guests who were not at the wedding!).we had a very pleasant stay. Service was good from start to finish with a phone call before hand saying about the wedding and did we want to rearrange.

Our booking was a Groupon deal which was great value for money with a lovely evening meal (only ones in the restaurant) and reasonably priced wine.

Room was well appointed although bathroom was a bit on the small side, shower was good. Room felt a bit hot despite turning radiator down but still slept very well in a comfortable bed.

We took advantage of breakfast in the room which was excellent with a full cooked available and a tray charge of £5 very reasonable.

Would stay again at this lovely hotel.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank AlfaMaleYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
074, Front Office Manager at Rowton Hall Hotel, responded to this review, 3 February 2014
We are delighted that you had a 'pleasant stay with us'.

Thank you for your lovely comments ' Service was good from start to finish, great value for money with a lovely evening meal (only ones in the restaurant) and reasonably priced wine.'

We look forward to welcoming you back to Rowton Hall Hotel and Spa soon.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (196)
Date | Rating
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  • German first
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English first
Liverpool, United Kingdom
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 January 2014

I have just booked to stay at this hotel next week and already I am impressed with the customer service at reception and the spa.
In particular....Stephanie at the Spa has been lovely - she's organised our spa treatments and quickly followed up my request for late checkout and a bright spacious ground floor room with views as I will be staying at the hotel with my mum whose disabled and 82 years young!
The postive reviews and tips on this site have been really useful. Looking forward to staying here and feeling confident that we'll be adding a further positive review afterwards.

Stayed January 2014, travelled with family
Helpful?
1 Thank Sussan-108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
074, Front Office Manager at Rowton Hall Hotel, responded to this review, 3 February 2014
Thank you for your lovely comments and we are very much looking forward to you staying with us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iom
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 January 2014

stayed here with my sister on a sunday, hotel was very nice, staff very friendly and nice. Old charm of hotel, but my room needed a little updating and tidying up. However my sisters room was very spacious and clean.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
074, Front Office Manager at Rowton Hall Hotel, responded to this review, 31 January 2014
Thank you for review and we are delighted that you had a 'nice quite weekend stay' with us.

We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mold, United Kingdom
Level 6 Contributor
160 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed 30 January 2014

Enjoyed a wonderful meal at this delightful hotel. The standard of the food and service was of the highest order. The menu was excellent and chef produced some quite unusual and individual dishes which were superb. From the moment we arrived at this beautiful hotel to the moment we left, the service was friendly and attentive and quite candidly, we could not think of a single negative point.
Very highly recommended.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UKTravellers89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
074, Front Office Manager at Rowton Hall Hotel, responded to this review, 31 January 2014
What a fantastic review, We are thrilled that you enjoyed a wonderful meal with us and that you found 'The standard of the food and service was of the highest order. The menu was excellent and chef produced some quite unusual and individual dishes which were superb. From the moment we arrived at this beautiful hotel to the moment we left, the service was friendly and attentive and quite candidly, we could not think of a single negative point.'

Thank you for highly recommending us and we look forward to welcoming you back to Rowton Hall Hotel and Spa very soon.
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Stoke-on-Trent, United Kingdom
Level 4 Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 22 January 2014

We booked an offer through secret Escapes for a one night stay. The hotel as you drive in doesnt look like the photos you see on the website but that is because the pictures were taken from the back. We couldnt get onto the main carpark but there is an overspill carpark which was really muddy. we managed to cut through onto the main carpark through the trees. The hotel reception was nice enough and the rest of the hotel was lovely and cosy. Our room was very nice with tea making facilities. The shower however did need regrouting in places which is always the first thing I notice when staying anywhere. But the room was spotless. We did use the indoor pool and did have a spa treatment the following morning, couldnt fault this in anyway. We ate in the restaurant at night where there was set 3 course meal, the food was lovely really tasty and the staff were so pleasant & helpful. All in all really enjoyed ourselves.

Room Tip: ask for a room if available overlooking the conservatory as the views are lovely
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank janey060168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
074, Front Office Manager at Rowton Hall Hotel, responded to this review, 23 January 2014
Thank you for your review. We are delighted that 'all in all really enjoyed yourselves" and thank you for commenting on "The hotel reception was nice enough and the rest of the hotel was lovely and cosy. Our room was very nice with tea making facilities.We did use the indoor pool and did have a spa treatment the following morning, couldnt fault this in anyway. We ate in the restaurant at night where there was set 3 course meal, the food was lovely really tasty and the staff were so pleasant & helpful".

We look forward to hearing from you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex, England
Level 6 Contributor
318 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 21 January 2014

I am very, very disappointed with this hotel. My partner & I spent Xmas here and it was not good. The staff were mostly friendly but inefficient & disorganised, the food on Xmas Day poor - parts of the lunch were inedible, eg a hockey puck of a Xmas pudding and missing parts of the main course that we had to ask for! The gardens were frankly appalling - shabby doesn't begin to describe how poor they were (other hotels in the area had much nicer gardens so it wasn't that it was winter time). The Lichfield Suite was nice but no more than that. Yes, it was spacious but it was dark/gloomy, had no view at all - it looked out across the goods delivery area and to the staff quarters - so the lights had to be kept on and the curtains closed the whole time, plus there was no view at all and being on the ground floor the people above were noisily obvious on a constant basis. Unless you really need a ground floor suite avoid the Lichfield and choose one of the other two. What makes it worse is that we were leaning towards one of the other suites but hotel staff said of the remaining two Lichfield was better; also when we first rang we were told the Byron was avialable and nearly booked it - then a few minutes later tried to book it to be told it wasn't available after all!? Another gripe about the Xmas package is that the hotel ran two quizzes with prizes and then didn't bother giving out any prizes or announcing who had won - it just fizzled out! This was just typical of the attitude during our time there - very happy to take our money well in advance but the service provided was lacking and below the standard we had paid for. Very, very disappointing to say the least!

Room Tip: Lichfield Suite - opt for this only if ground floor location is a must have; no views at all; dark/g...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank pd7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
1 review
Reviewed 19 January 2014

Sent this letter to the hotel staff following our daughters and son-in-laws wedding on 28th December 2013 - if you are planning a celebration event, wedding, party etc you could not find a better location. We spent quite a bit of time looking for a suitable venue in the Cheshire / Wirral area and Rowton came out on top - they did not disappoint - in fact they excelled.

We would like to thank you and your team for making Holly and Chris’s wedding such a wonderful day for us all.

When we first came to Rowton Hall to have a look round and were made so welcome by Tony and Rebecca we knew that we had chosen a great venue. You couldn’t have been more helpful in the build up to their special day and with the planning of the event in every detail.

The day was perfect in every way from start to finish and the attentive way in which you and your staff looked after us and our guests made it all the more enjoyable.

The room looked so beautiful for the ceremony, the reception and wedding breakfast were perfect and the evening celebrations will remain in our memory forever. The whole day ran like clockwork and we didn’t have to worry about a thing which enabled us to spend so much more time with our guests.

Our overnight guests were delighted with the standard of accommodation and everything was rounded off with a delicious hearty breakfast.

It was just perfect and please pass our thanks to all the other staff who helped on the day.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
074, Front Office Manager at Rowton Hall Hotel, responded to this review, 20 January 2014
Thank you for your kind comments and we are delighted that your daughters and son-in-laws wedding on 28th December 2013 was such a wonderful day.

We hope that all of your comments will help future bride and grooms choose a wedding venue.

I will certainly pass on your wonderful review to the team and we look forward to welcoming you all back to Rowton Hall Hotel and Spa in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rowton Hall Hotel

Property: Rowton Hall Hotel
Address: Hotel Rowton Lane | Rowton, Chester CH3 6AD, England
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Chester
#4 Luxury Hotel in Chester
#4 Family Hotel in Chester
#5 Business Hotel in Chester
#7 Romantic Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Rowton Hall Hotel 4*
Number of rooms: 37
Official Description (provided by the hotel):
Rowton Hall Country House Hotel Chester, enjoy our Health Club & Spa, an elegant Georgian Manor House, built in 1779. Rowton Hall Hotel is a beautiful 4AA star Chester Country House retreat set amidst 8 acres of award winning gardens and pastureland. Located in Christleton, just 2.5 miles from the Roman City of Chester. Our Hotel Chester is ideally situated in the rural setting of Chester, and has easy access to local Chester tourist attractions, such as the Chester race course, Chester Zoo, Blue Planet Aquarium and the historic tours of Chester to name just a few. We have easy access to North Wales, Manchester and Liverpool whether you choose the drive or use Chester rail service. We have complimentary car parking facilities for up to 200 cars and can also accommodate for helicopters to land on the hotels grounds with ease. We have many special breaks giving you the opportunity to indulge in one of Chester’s finest country houses a hotel Chester situated in a tranquil settings. Our magnificent hotel Chester is full of character and charm and is renowned for a warm, country house welcome with personal attention at all times. All 37 bedrooms are individually designed and have en suite bedrooms, direct dial telephones, trouser press, freeview TV, Tea and Coffee making facilities. We also offer complimentary Broadband in the bedrooms and wireless broadband in the conference rooms. ... more   less 
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Also Known As:
Hotel Rowton Hall
Hall Hotel Rowton
Rowton Hall Chester
Rowton Hall Hotel Chester, Cheshire

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