My family and I attended my nieces wedding at Rowton Hall on Sunday 16th March 2014. The hotel is lovely and our suite, the Marmaduke, was fabulous. The Wedding Breakfast was one of the nicest meals I have had at a wedding and the breakfast was lovely. My niece had intended for us to stay at the hotel on the Saturday night, with the bride and her family, as well as the Sunday, as we had over a 230 mile journey from home. This was booked well in advance, but because a subsequent wedding booking was made for the Saturday night this was not then possible. My niece only found this out a short time before the actual wedding day. Fortunately she, my other niece and her mother, were accommodated, but we had to fend for ourselves. We never got any form or apology for the mess-up. We ended up staying at the nearby Cheshire Cat which was lovely, very warm and welcoming - this could not be said for the frosty service we received from one particular receptionist when we asked to have a look around the venue on the Saturday. I did appreciate that there was a wedding that day but I feel we should have been given a more sympathetic response bearing in mind we had been very much inconvenienced by their error. The morning of my nieces wedding was made more stressful by the fact that we were then waiting to get into our room to change. This is a lovely venue for a wedding and most of the staff were very helpful but it is a shame that our experience was spolit by bad customer service. The Spa looked lovely but as things were so rushed we did not get a chance to use it.
- Official Description (provided by the hotel):
- Rowton Hall Country House Hotel Chester, enjoy our Health Club & Spa, an elegant Georgian Manor House, built in 1779. Rowton Hall Hotel is a beautiful 4AA star Chester Country House retreat set amidst 8 acres of award winning gardens and pastureland. Located in Christleton, just 2.5 miles from the Roman City of Chester. Our Hotel Chester is ideally situated in the rural setting of Chester, and has easy access to local Chester tourist attractions, such as the Chester race course, Chester Zoo, Blue Planet Aquarium and the historic tours of Chester to name just a few. We have easy access to North Wales, Manchester and Liverpool whether you choose the drive or use Chester rail service. We have complimentary car parking facilities for up to 200 cars and can also accommodate for helicopters to land on the hotels grounds with ease. We have many special breaks giving you the opportunity to indulge in one of Chester’s finest country houses a hotel Chester situated in a tranquil settings. Our magnificent hotel Chester is full of character and charm and is renowned for a warm, country house welcome with personal attention at all times. All 37 bedrooms are individually designed and have en suite bedrooms, direct dial telephones, trouser press, freeview TV, Tea and Coffee making facilities. We also offer complimentary Broadband in the bedrooms and wireless broadband in the conference rooms. ... more less
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- Also Known As:
- Hotel Rowton Hall
- Hall Hotel Rowton
- Rowton Hall Chester
- Rowton Hall Hotel Chester, Cheshire