This is a difficult review as my wedding day seemed pretty perfect, however we found out that a number of wedding cards were handed to a member of staff – that were never to be seen again. We called the hotel to see if they could shed any light and my husband spoke to the person in question who said that she would check the safe and call us back. Over a week later and no phone call. My husband called again to find that the lady he had spoken to was now on holiday and that no one could help us until she returns (I’m not holding my breath that we’ll actually hear back from someone). Unfortunately this is an echo of our original booking two years ago when we called to make the deposit payment only to be told that someone would call us back – guess what, they never did! I had to chase the hotel to give them my money!
There were also some bedroom mix ups on the wedding day (including my own room) and my parents belongings were moved into the wrong bedroom – but none knew which one! We also had a few reports of a rude receptionist the day after the wedding.
It’s a shame that some members of staff ruin it for the rest of the team as we take our hats off to the chefs, waiting staff and Tom the master of ceremonies. The ballroom was decorated beautifully and the food was delicious. I did have a great day and I do thank Rowton for that but it’s a huge shame that the level of customer service varies massively and that I now hold a negative view over the venue that we did hold dear to our hearts.
- Official Description (provided by the hotel):
- Rowton Hall Country House Hotel Chester, enjoy our Health Club & Spa, an elegant Georgian Manor House, built in 1779. Rowton Hall Hotel is a beautiful 4AA star Chester Country House retreat set amidst 8 acres of award winning gardens and pastureland. Located in Christleton, just 2.5 miles from the Roman City of Chester. Our Hotel Chester is ideally situated in the rural setting of Chester, and has easy access to local Chester tourist attractions, such as the Chester race course, Chester Zoo, Blue Planet Aquarium and the historic tours of Chester to name just a few. We have easy access to North Wales, Manchester and Liverpool whether you choose the drive or use Chester rail service. We have complimentary car parking facilities for up to 200 cars and can also accommodate for helicopters to land on the hotels grounds with ease. We have many special breaks giving you the opportunity to indulge in one of Chester’s finest country houses a hotel Chester situated in a tranquil settings. Our magnificent hotel Chester is full of character and charm and is renowned for a warm, country house welcome with personal attention at all times. All 37 bedrooms are individually designed and have en suite bedrooms, direct dial telephones, trouser press, freeview TV, Tea and Coffee making facilities. We also offer complimentary Broadband in the bedrooms and wireless broadband in the conference rooms. ... more less
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- Also Known As:
- Hotel Rowton Hall
- Hall Hotel Rowton
- Rowton Hall Chester
- Rowton Hall Hotel Chester, Cheshire