Stayed here for 1 night on the 15th of June for a friend's wedding. We wer only going the evening so decided to make the most of what the hotel had to offer first.
When we arrived around 3 pm and first got into are room we looked for an iron and iron bored the only thing we had was a pants presser so after reading the information booklet that said we can request 1 from reception called down to request 1. 30 minutes later no iron so we rang again and the receptionist appoligised and said she would check to see if it was on its way.
After having a cuppa waiting for the iron that hadn't appeard we decided to just go down to the pool area. Ther was no jacuzzi the button on the side was not doing anything so it was basically a small pool with a ledge to sit on. Giving up we tried the sauna witch was dark inside (no lights on) and the thermometer read just 30'c (room was hotter). The only thing that worked was the steam room.
So on r return after discovering ther was still no iron we rang reception once again after ringing 3 times with no look I sent my partner down to reception to get it himself he was told by the receptionist she couldn't leave the desk and rang someone there and then to ask again. 6.30 pm we wer both ready for the evening reception apart from are outfits that needed ironing after ringing up myself 1 last time and getting angry with the receptionist it finally arrived so we could attend the party.
That was not the last of r problems we had no sleep due to the towel rail being on constant it was a hot summers night! I searched every were for a switch but nothing! U could even feel the hot pipes under the floor in the room. We had window open all night and a fan that was already in room when we arrived on all night but it was useless!
Iv got to admit the hotel and it's grounds are lovely the rooms wer clean and beds wer comfy but that's all that's good and after what they charge they expect you to pay an extra £12pp for brakefast!
The only reason I hadn't complained further and requested a refund is because we booked it through the groom and did not want to put any stress on either him or his wife on the wedding day but after my experience I wouldn't recommend this hotel to anyone and I definitely wouldn't return not even if it was £20 a night!
- Official Description (provided by the hotel):
- Rowton Hall Country House Hotel Chester, enjoy our Health Club & Spa, an elegant Georgian Manor House, built in 1779. Rowton Hall Hotel is a beautiful 4AA star Chester Country House retreat set amidst 8 acres of award winning gardens and pastureland. Located in Christleton, just 2.5 miles from the Roman City of Chester. Our Hotel Chester is ideally situated in the rural setting of Chester, and has easy access to local Chester tourist attractions, such as the Chester race course, Chester Zoo, Blue Planet Aquarium and the historic tours of Chester to name just a few. We have easy access to North Wales, Manchester and Liverpool whether you choose the drive or use Chester rail service. We have complimentary car parking facilities for up to 200 cars and can also accommodate for helicopters to land on the hotels grounds with ease. We have many special breaks giving you the opportunity to indulge in one of Chester’s finest country houses a hotel Chester situated in a tranquil settings. Our magnificent hotel Chester is full of character and charm and is renowned for a warm, country house welcome with personal attention at all times. All 37 bedrooms are individually designed and have en suite bedrooms, direct dial telephones, trouser press, freeview TV, Tea and Coffee making facilities. We also offer complimentary Broadband in the bedrooms and wireless broadband in the conference rooms. ... more less
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- Also Known As:
- Hotel Rowton Hall
- Hall Hotel Rowton
- Rowton Hall Chester
- Rowton Hall Hotel Chester, Cheshire