The hotel had no knowledge of my booking when I arrived. I'd booked by telephone and left my debit card details. I'd requested a booking reference but was reassured none was needed and that the booking had been made. So I was understandably annoyed to be told my booking didn't exist, on a busy weekend. After some persistent complaining on my part they found me a room.
The room was OK but too dark - only one of the many wall lamps had working lightbulbs in. The overhead light flickered and buzzed. The wifi was unreliable with a poor signal.
Positive points - the room was clean.
I stayed on a room only basis so no idea about the food.
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- Also Known As:
- Eaton Hotel Chester
- The Eaton Hotel Chester, Cheshire