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“Worse than fawlty Towers.”
Review of The Eaton Hotel

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The Eaton Hotel
Ranked #41 of 44 Hotels in Chester
Burton on Trent
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Worse than fawlty Towers.”
Reviewed 8 December 2009

If you've booked my commiserations.If you haven't - don't! Where do I start? The rudeness of the management. We booked in and were given the bedroom key. When we opened the door we found luggage to someone who hadn't booked out. When we returned to reception we were advised that we shouldn't have gone to the room - despite being given the key!

The lift - management knows it's faulty but permit patrons to use it. If you travel by car be prepared for a walk along the canal, up some stairs onto the pavement and across a busy road - just to reach recepltion.

Fire regulations - a Fire Exit sign pointing to the lift!! Bar staff - if you decide to arrive by car beware of the keys you accept when wanting to retrieve it. You may be handed the keys of ANYONE'S car!

Room 12 - the double mattress. At a guess 15 or 20 years old and as roughas the Altantic high seas. Springs popping through.Don't dare discuss any problems you encounter with the staff - they'll advise that YOU are the problem.

a note of caution. Stay well away from the Eaton!

  • Stayed December 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eriklurgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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193 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
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English first
cumbria
1 review
Reviewed 3 December 2008

what a dump, they advertise parking (on the website and on thier squeaky sign) but there is non available and the place is undergoing renovation - it looks nothing like the hotel on thier website. The room I stayed in was bittely cold at night (the heating goes off at 9.30 and comes back on in the morning) and there was no pressure in the shower which left me unable to wash my hair for 4 days. The owners did not have a very customer focused attitide and I was made to feel like I was inconveniening them by staying there. I would not reccommend this place to anyone. The TV reception was bad and most of the time I could only listen to it.

  • Liked — leaving
  • Disliked — everything
  • Stayed December 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank horsemadgirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about The Eaton Hotel

Property: The Eaton Hotel
Address: 29-31 City Road, Chester CH1 3AE, England
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #41 of 44 Hotels in Chester
Price Range (Based on Average Rates): £
Hotel Class:2 star — The Eaton Hotel 2*
Number of rooms: 16
Reservation Options:
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Also Known As:
Eaton Hotel Chester
The Eaton Hotel Chester, Cheshire

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