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“Chester Christmas shopping trip”
Review of Brookside Hotel

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Brookside Hotel
Ranked #21 of 44 Hotels in Chester
Certificate of Excellence
Worcester, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Chester Christmas shopping trip”
Reviewed 20 December 2012

We booked the hotel after reading reviews on this site. After a horrendous journey on the Friday afternoon due to roadworks and weather we arrived at the hotel before the 2pm check-in time. The hotel is easy to find and the sat nav took us straight there without confusion and was an adequately sized car park on the side of the hotel.

The gentleman on reception was very friendly and quickly let us in. Despite being early we only had to wait less than 5 minutes for him to check our room was ready and then he told us we had been put in a family room which was great.

The room was tidy and plenty of space, with a big TV and a nice clean bathroom. The radiators could be adjusted so ended up having a great night's sleep in a nice quiet room. The lobby area of hotel was cosy and comfortable. The location of the hotel is great, about an 8-minute walk to the centre of town ( i think i heard someone say that they paid £4 for a taxi!). There is also the added bonus of a free car park as my parents stayed at one of the city-centre hotels and had to pay for car park for 2 days - which wasn't cheap.

Breakfast was fine in the morning and check out took all of 1 minute. So would definitely recommend this hotel to family and friends. Great value, location and service. Will be staying here next time we come. Ignore the bad reviews (not that there are many) as i am sure some people just go looking for things to moan about!!

  • Stayed December 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank strikerbw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariongillyhow, Owner at Brookside Hotel, responded to this review, 21 February 2013
May I sincerely thank you for your wonderful review of our hotel, nothing give us more pleasure than to hear you thoroughly enjoyed your stay. Thank you so much on behalf of the whole team, and we hope you will visit us again when passing through our great City.
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400 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 December 2012

There are many perfectly good things about this hotel. It's excellently located - 10 minutes' walk from Chester, and 15 minutes from the train station. The staff were very helpful, and although I didn't patronise the bar the downstairs seating looked very comfy. My mattress was very comfortable, the blackout curtains ensured a good night's sleep, and the TV not only had decent reception but also a built-in DVD player.

However, there were some flaws. My main issue is that, when I came to take a shower at about 11am, there was no hot water to be had. Having specifically booked into a decent hotel so I could pamper myself whilst getting ready for an evening out, that was something of a disappointment! The bathroom itself was absolutely tiny - it only housed the shower cubicle and the loo, the sink was in the bedroom (which itself was fairly small) as there was no space in the en suite - and the ventilation fan was very loud. And I was in a 'small double' room (room 8) - as I was on my own, I was fine, but I think two people would struggle to be comfortable in a bed that size. In addition, there was no full-length hanging space in the wardrobe.

Nothing horrendous, except the lack of hot water, but I would expect a little higher quality for what I paid and judging by the hotel photos. I get the impression that guests' experience of this hotel varies greatly depending on the room they're given.

  • Stayed December 2012, travelled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariongillyhow, Owner at Brookside Hotel, responded to this review, 21 February 2013
I was sorry to read your review "could do better" and apologise if in anyway your visit with us was disappointing. I spoke to both the AA and Visit England regarding their comments of the room you stayed in, fortunately they have still rated it at a top level 3* room. Your personal opinion is valued and your comments have been noted. Marion Gifoyle (owner)
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leominster, herefordshire
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 December 2012

This hotel was very comfortable, welcoming and a pleasure to stay at. I stayed with a group of 'shopaholics' and Chester did not dissapoint us. Cheshire Oaks was great aswell. I would definately return here and recommend to others. Loved the relaxed seating areas in the bar for the evening where we relaxed both nights. We stayed in room 21 which was a four poster room plus single bed. Lovely and cosy with good bedding. The only issue we had was the room was too warm but thats personal taste. A great stay. Thank you to the staff who were very warm and hospitable. A credit.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank adyboxhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariongillyhow, Owner at Brookside Hotel, responded to this review, 5 December 2012
On behalf of All the team at The Brookside Hotel we would like to thank you for your lovely comments. We were delighted to hear you enjoyed our City which we are very proud of. We hope to welcome you back to our hotel in the not too distant future.
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 December 2012

We had read previous reviews and were looking forward to our stay. It hasn't disappointed. The staff could not be any more helpful and friendly. Rooms very clean and comfortable. We even stayed in room 28! Despite this room having a previous poor review we have found it warm and well laid out. We ate in the hotel last night and enjoyed good wholesome home cooking. This hotel is definitely to be recommended. Thanks for a lovely weekend.

Stayed December 2012, travelled with friends
Helpful?
2 Thank Violet F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariongillyhow, Owner at Brookside Hotel, responded to this review, 5 December 2012
On behalf of all the management and staff we would like to thank you for your wonderful comments regarding our hotel. Our aim is always to exceed customers expectations and we are delighted you thoroughly enjoyed your stay. Room 28, is a personal favourite of mine too. We hope to welcome you back in the new year.
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Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 November 2012 via mobile

Absolutely loved the room, 20 if I remember correctly, it was cosy, loved the room and decor made it feel welcome. Bathroom was fairly basic but a decent size. Easy check in, worth the money, would recommend to others.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carla290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariongillyhow, Owner at Brookside Hotel, responded to this review, 5 December 2012
We were delighted to hear you enjoyed your recent stay with us, and would like to personally thank you for your kind comments. We have a great team here at The Brookside Hotel and endeavour to create a lasting memory of our wonderful City. We hope to welcome you back in 2013.
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st.helens
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 26 November 2012

Just arrived home from a long week-end break to celebrate my husbands birthday. We had a great time at this hotel. On arrival we where checked-in quickly and where given lots of information on the local ammeanities. We had booked into the small double room which was very clean and tastefully decorated, the bedding was spottless and the shower room was quite small but adequite. We ate breakfast in the hotel which consisted of both continental and full English with plenty of tea/coffe. The bar in the hotel was a well used area and all the staff where plesant & polite (special mention to Richard) The FREE parking at the rear of this hotel was an added bonus. A short 10minute walk into the city or £4 in a local taxi. We would recommend this hotel :)

  • Stayed November 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank karen250360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariongillyhow, Owner at Brookside Hotel, responded to this review, 5 December 2012
On behalf of all the Management and team at The Brookside Hotel, we would like to thank you for your lovely comments regarding your stay. We are delighted to hear your husband enjoyed his birthday treat with us and hope you may re-visit us in 2013. Your special mention has been passed to Richard our General Manager, who along with our dedicated team creates a wonderful atmosphere at the hotel.
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Lancs
Level Contributor
107 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 10 November 2012

We booked this hotel after finding it on tripadvisor and it was as we thought. Very clean and comfortable. We booked a small room but were pleasantly surprised when we were shown to one of the larger rooms. Probably because it was quiet when we were there ,but even so a kind gesture we thought.The bathroom was spacious with a walk in shower.The breakfast was good and the service was excellent. We had one evening meal in the hotel which was ok but nothing special. Again the service was excellent.We would definitely stay here again but probably would go out for our evening meal.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wen95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariongillyhow, Owner at Brookside Hotel, responded to this review, 5 December 2012
On behalf of All the Management and Team at The Brookside hotel we would like to thank you for your kind review. I was sorry to hear you did not enjoy your evening meal with us and would like to personally apologise for this inconvenience. We hope if you visit Chester again that we can welcome you back for an even better stay.
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Additional Information about Brookside Hotel

Property: Brookside Hotel
Address: Brook Lane, Chester CH2 2AN, England
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#4 Business Hotel in Chester
#15 Romantic Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Brookside Hotel 3*
Number of rooms: 24
Official Description (provided by the hotel):
Brookside HotelDiscover Chester’s Hidden GemWhere Excellence In Service Meets Traditional Style With Modern Day Comforts.An independent family owned 3 *** Hotel which offers free on site car parking and Wi-Fi. Situated in a quiet location and just a short walk from the city centre the Brookside Hotel makes for an ideal retreat. Its cosy bar & lounges offer a selection of wines & spirits draft beer, afternoon tea & lite bites. In our restaurant the dinner menu boasts traditional and continental dishes with full English breakfast the following morning included in all tariffs.All rooms are individually styled & have flat screen freeviev TV, digital radio & hair dryer, beverage tray & room service. Each has its own bathroom with complimentary toiletries and fresh towels daily or upon request.The Hotel has 24hr access & with customer care at the very heart of who we are we look forward to welcoming you. ... more   less 
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Also Known As:
Brookside Hotel Chester, Cheshire

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