Just returned from staying at the hotel for 2 nights. The room we were given was so small everytime we moved we knocked something over. The bathroom door could not open fully as it banged into the bed. Anyone on the larger side would not have fit in this room. It was supposed to be a double room but the room was too small to even fit a double bed. We complained to Madelaine who was the manager she was extremely rude and said we had booked a budget room and that was what we got. We paid £160 for 2 nights which I dont think is cheap for a room that does not even fit a double bed,
Apart from the size of the room and the rudeness of Madelaine the rest of the staff were extremely helpful and polite. The breakfast was good and the service excellent. Plenty of parking at the hotel. The hotel is about 15 mins walk from the centre which is not too bad.
Would recommend this hotel if the room would have been a proper double and Madelaine did note work there.
- Official Description (provided by the hotel):
- Brookside HotelDiscover Chester’s Hidden GemWhere Excellence In Service Meets Traditional Style With Modern Day Comforts.An independent family owned 3 *** Hotel which offers free on site car parking and Wi-Fi. Situated in a quiet location and just a short walk from the city centre the Brookside Hotel makes for an ideal retreat. Its cosy bar & lounges offer a selection of wines & spirits draft beer, afternoon tea & lite bites. In our restaurant the dinner menu boasts traditional and continental dishes with full English breakfast the following morning included in all tariffs.All rooms are individually styled & have flat screen freeviev TV, digital radio & hair dryer, beverage tray & room service. Each has its own bathroom with complimentary toiletries and fresh towels daily or upon request.The Hotel has 24hr access & with customer care at the very heart of who we are we look forward to welcoming you. ... more less
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- Also Known As:
- Brookside Hotel Chester, Cheshire