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“If you want more oppulence stay elsewhere.”
Review of Brookside Hotel

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Brookside Hotel
Ranked #21 of 44 Hotels in Chester
Certificate of Excellence
Devon, United Kingdom
Level 6 Contributor
86 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“If you want more oppulence stay elsewhere.”
Reviewed 23 March 2014

Firstly, many thanks to the welcoming staff throughout the weekend; we cannot fault the friendliness at all. The breakfast was cooked well, fresh and hot with a small buffet choice. The communa hotel areas were okay and bright. However, the bedroom was where we were disappointed. This is 3 star so don't expect a something for nothing, but it is a traditional townhouse hotel with quirky nooks and crannies that desperatly needs updating. I am pleased we visited, but wouldn't use the hotel again. The location was ideal for us and had parking ,which was what we wanted.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank DevonMim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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413 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Andover, United Kingdom
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 March 2014 via mobile

Just returned from a 5 night stay at this lovely hotel. The food was excellent with a choice of fresh cooked breakfasts. The room was clean and spacious and the staff were excellent. Well done Richard for the high standard set by your hotel and your exemplary staff.

Stayed March 2014, travelled as a couple
Helpful?
Thank VivienCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle-under-Lyme, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 March 2014

This hotel is second to none myself and my two friends booked for one night so we could have a shopping day out in Chester, the hotel is just in a perfect position about 10 mins walk to the city centre. We stayed in a family room for three which was very spacious and very well presented and clean,the service from the hotel staff was excellent and very efficient and very friendly,while we were staying there we had the the problem of a flat tyre which again the hotel Manager and and Chef went above and beyond by first trying themselves to solve our problem and when they could not the chef then drove to the nearest Kiwk Fit so we could follow to make sure we did not get lost and make our situation worse.
I HIGHLY RECOMMEND THIS HOTEL.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank janebowers123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chesham
Level 5 Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 10 March 2014

Don't expect the opulence and space of the Crown Plaza here; this is a smaller scale, bijou operation but with staff who still share the same personal touch. Although only me, I chose the £89 standard double room over a single, only because I do like a bit more space and on account of this being an older style building in which space is a premium. Reception and Breakfast staff were friendly, helpful, lively and attentive and the food good without being exceptional. I didn't make use of the professional-looking restaurant for evening dinner but the menu did promise well. For breakfast I'm a bit fussy when it comes to orange juice; you'll very rarely get proper freshly squeezed or 'not from concentrate' juice in many hotels and b&bs these days; this tends to be more expensive and an obvious cost saving for any hotel. For me its a measure of excellence. Coffee was a bit strong and bitter for my taste too and there weren't any citrous slices (oranges or grapefruit) which I do like to start with. But these are only minor distractions from a very pleasant one night stay-over.

  • Stayed March 2014, travelled solo
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Helpful?
1 Thank davowolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheltenham
Level 4 Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 March 2014

Spent a great weekend in Chester staying here at the Brookside hotel. Warm friendly welcome, lovely facilities, great staff and all you could wish for. Staff cannot do enough for you making it such a good choice for your stay. Only a few minutes from the centre of Chester and very close to two railway stations taking you to Liverpool if you wish. We went to the main station where we purchased a "saveaway" ticket for £4-90. This gave us a return to Liverpool, the ferry from Liverpool to Birkenhead where we caught the train back and also free bus travel across the city. Amazing bargain....do not miss this. Get the ticket from the main Chester station at the ticket office, its not available from the machines there. So much to do in Chester with a fantastic choice of eating and real ale establishments if you like...."we do" !!. The rooms at the Brookside are spacious, nicely decorated with comfortable beds and nice shower/ bathroom.
Breakfast was well served with excellent quality produce. Very quiet at night and although we didn't eat there we did use the bar for the end of evening "nightcap" with our friends.
Will use this hotel again and would thoroughly recommend it to anyone wanting to stay in this area. Big thank you to all of the staff, excellent.

  • Stayed February 2014, travelled with friends
    • Value
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Helpful?
1 Thank ROBHCheltenham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penrhyndeudreath, null, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 February 2014

My husband booked this hotel as a surprise for me for our Silver Wedding Anniversary, what a lovely surprise. The hotel is lovely very clean with helpful staff. The room was clean and with plenty of tea/coffee for our use, the bed was comfortable and had a really good nights sleep. The food was lovely with a good cooked breakfast in the morning. We had an evening meal on the Tuesday and we both opted for the roast dinner which was lamb and we weren't disappointed. All in all a great hotel to stay in whether you want to shop in Chester or tour around the area.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Enid W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burntwood, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 February 2014

Booked for a romantic weekend in Chester with my partner, the hotel was lovely and had bags of character. Clean and well kept, also the dining area was lovely. The breakfast was all you could hope for and the staff were lovely and helpful. A 10 minute walk to the center of Chester was the only down point but at the price you really cannot complain. We intend to return for another stay at the Brookside.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dudley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Brookside Hotel

Property: Brookside Hotel
Address: Brook Lane, Chester CH2 2AN, England
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#4 Business Hotel in Chester
#15 Romantic Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Brookside Hotel 3*
Number of rooms: 24
Official Description (provided by the hotel):
Brookside HotelDiscover Chester’s Hidden GemWhere Excellence In Service Meets Traditional Style With Modern Day Comforts.An independent family owned 3 *** Hotel which offers free on site car parking and Wi-Fi. Situated in a quiet location and just a short walk from the city centre the Brookside Hotel makes for an ideal retreat. Its cosy bar & lounges offer a selection of wines & spirits draft beer, afternoon tea & lite bites. In our restaurant the dinner menu boasts traditional and continental dishes with full English breakfast the following morning included in all tariffs.All rooms are individually styled & have flat screen freeviev TV, digital radio & hair dryer, beverage tray & room service. Each has its own bathroom with complimentary toiletries and fresh towels daily or upon request.The Hotel has 24hr access & with customer care at the very heart of who we are we look forward to welcoming you. ... more   less 
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Also Known As:
Brookside Hotel Chester, Cheshire

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