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“Excellent service”

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The Chester Grosvenor
Ranked #4 of 44 Hotels in Chester
Certificate of Excellence
cornwall
Level 4 Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent service”
Reviewed 16 November 2011

My daughter treated me to afternoon tea at the Grosvenor for my birthday. It was a lovely atmosphere in the tea room and the staff made me feel special. The tea service and cake stand were silver and the lighting in the room was just right for the afternoon. The food was just right and more sandwiches were served even before we'd finished the cakes! The special touch was a square of dark chocolate that had been iced "Happy Birthday" and the candle on top of the chocolate cake. Certainly a special experience I would recommend to others.

  • Stayed November 2011, travelled with family
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Helpful?
Thank chrizeliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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London
Level 5 Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 14 November 2011

I would recommend the Chester Grosvenor for business or personal visits. We were a group of 20 on business and we had a great time: the hotel is very smart; the service is excellent; everyone is very friendly. The location is slap bang in the middle of Chester which works really well. The meeting rooms have been refurbished and are very smart - ask for the Executive room if you have over 10 people, it is quite dramatic. Our expectations were surpassed and everyone left the weekend complimenting the hotel. Sure, the rooms can be a bit small but that didn't seem to dent our enjoyment.

  • Stayed November 2011, travelled on business
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Helpful?
Thank MrDemandingLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackpool, United Kingdom
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 November 2011

Booked the Grosvenor as a little treat when in Chester for my daughter's graduation. The whole place just exudes class, the staff are amazing, not in your face OTT, but always nice and polite and extremely helpful. Both our room and my daughter's room were beautifully presented and clean with a turn down service to keep everything nice. Myself and my partner both had a massage in the spa and both were amazing experiences. I can't recommend this hotel enough, go and and treat yourself!

  • Stayed November 2011
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Helpful?
Thank Spint_Jeremy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
north shropshire
Level 5 Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 9 November 2011

We stayed in August to celebrate our wedding anniversary. We stayed in a very comfortable 'deluxe room'. You feel special from the moment you arrive to the moment you leave.

We used the spa which was slightly small for such a large hotel but lovely (slightly dissappointed that you had to pay extra for this considering what you pay for the room but probably as the spa small and would be overcrowded if they didn't charge guests for use).

We ate at Simon Radley at the Grosvenor which was also superb.

All in all an expensive but fabulous treat!

  • Stayed August 2011, travelled as a couple
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Helpful?
Thank Rdgmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staffordshire moorlands
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 November 2011

We had a lovely relaxing two night stay with breakfast in this wonderful hotel. Perfect location in the centre of Chester with valet parking making for easy arrival and departure. The staff and services provided were exceptional including the complementary coffee and tea making facilities which were available on request and worth having with fresh milk being placed in the fridge instead of the usual UHT milk in plastic containers. The continental breakfast was fresh and plentiful and provided a nice relaxing start to the day. The room was perfect and the huge bed very comfortable. The only downside was having to leave after the two nights and return to reality....but we hope to return again soon!

  • Stayed October 2011, travelled as a couple
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Helpful?
1 Thank Moorlanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level 6 Contributor
217 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed 2 November 2011

We had long threatened to visit the Grosvenor, usually opting for the slightly cheaper Crowne Plaza, but we decided to treat ourselves this week and spent a night at this famous hotel. We weren't disappointed.
The Grosvenor is expensive, but it does offer the kind of service that the accountants have killed off almost everywhere else. Valet parking, people to open doors at your approach, and a turn-down service that includes bottles of water on your bedside lockers -- this is a classy hotel that harks back to a more genteel time.
As other reviewers have also noted, it's cheaper and more convenient to park at the front door and have your car taken away to the next-door carpark than to park it yourself. The rooms are very comfortable and well-appointed, although tea-making facilities are a notable exception -- it is nice sometimes to make a cuppa when you feel like it, and not to have to summon room service.
That apart, this is a comfortable and grand old hotel in a great location. Worth trying at least once; we'll happily use it again for stopovers in Chester.

Room Tip: Rooms to the front may be noisy as they overlook a busy street; we were at the back and it was very...
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  • Stayed November 2011, travelled as a couple
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Helpful?
1 Thank Rockyroad2dublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
northern ireland
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 November 2011

This is a five star hotel with two star facilities for those with mobility problems. Some of this is because the hotel is a listed building - so there are limits on what can be done. But most of it is because whoever designed the hotel's disabled facilities had never used a wheelchair in their life and was too stupid or arrogant to ask someone who had. The hotel offers a short wooden ramp as an alternative to its front steps. I preferred to hit the bell and go in through the (locked) door into the hotel's brasserie. It has a long ramp which I was (just) able to propel myself up. Staff will happily then remove any chairs from your path between the top of the ramp and the restaurant exit into the hotel lobby. There is also a ramp at the back of the hotel but its gradient and thick carpet meant I needed help on it. Even if you were able to use it on your own, it leads out into a multi storey car park and you will have to use another ramp to get anywhere other than into your car. This entrance is handy though if it is bucketing and you just want to use the adjoining shopping centre...no need to get wet!

Omce inside the hotel, the restaurants and bar are on the flat and there are no steps between the lobby and the bedrooms. The lift was ample for my (manual) wheelchair. If travelling with an electric chair or buggy, I'm sure the hotel would be happy to measure the lift for you. The staff are friendly and obliging - without being fussy.

I'm not certain but I think I used the hotel's only disabled room - it was a disappointment. For a start, it is a three mile camel ride from the lift so if you use a stick and don't like walking far you'll be exhausted by the time you reach the lobby if you are going out. There is a long corridor with thick carpet en route to the room from the lift and - because the building is so old - there is a camber to it so if you are a wheelchair user make sure you stay smack in the middle! The disabled room has an adjoining room designed for the use of a carer. We had asked for the room to be set up with twin beds so this adjoining room was locked so I didn't see it but the room we had had only one turning circle for a manual wheelchair so if you have an electric yoke, you could well be in trouble in this hotel. If you have an electric chair or buggy, I'd ask for the hotel to remove the two cumbersome armchairs and - while they are at it - they might as well take away the thick mat at the base of the bed as it was extremely annoying. But the main problem with this hotel for a wheelchair user - assuming there are no other disabled rooms apart from the one I used - is the bathroom. Great grab rails - and plenty of them, solid fiitngs to hang on to and a roll in shower. Fantastic.....except for the small matter of the floor bevelling - essential for the water from the shower to drain away but its positioning in front of the door meant a castor at least was up over the top of it as I reached beind me to close the (outward opening) door. There was also no turning circle in the bathroom without one wheel being up over the bevelling so this made manoevuring on and off the loo unnecessarily difficult. A better use of the room's floorspace is needed. On the plus side, the hotel is right in the middle of Chester so you are close to most things you might like to visit - and the centre of the town is fairly flat . And - apart from the disabled facilities - the hotel is a nice place to stay with great food!

  • Stayed September 2011, travelled with friends
    • Value
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Helpful?
2 Thank margare52t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Chester Grosvenor

Property: The Chester Grosvenor
Address: Eastgate, Chester CH1 1LT, England
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Chester
#1 Romantic Hotel in Chester
#3 Luxury Hotel in Chester
#6 Family Hotel in Chester
#11 Business Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Chester Grosvenor 5*
Number of rooms: 80
Official Description (provided by the hotel):
Located in the heart of beautiful Chester, the Grade II listed building, with its black and white timbered façade belies the modern elegance of the interior. The hotel offers both relaxed Parisian style dining and an exquisite Michelin star experience along with luxurious bedrooms and a heavenly spa. ... more   less 
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Also Known As:
The Chester Grosvenor Hotel Chester
The Hotel Chester
The Chester Grosvenor Cheshire

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