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The Chester Grosvenor
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Reviews (2,738)
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1,920
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All reviewssimon radley restaurantla brasseriearkle barthermal suitemichelin star restaurantturn down serviceafternoon teacontinental breakfastdeluxe roombeautiful hotelmini bartable serviceluxury hotelspecial occasionporridgeon arrivalcar park
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2,126 - 2,131 of 2,738 reviews
Reviewed 17 August 2013

Still the default place to go in Chester for consistency.

The staff are mostly superb, apart from one rather abrasive woman in La Brasserie.

Morning Coffee this week in the Arkle Bar, as good as ever, with a scrummy mini cake, but watch out for arrivistes conducting business conversations in a less than discreet manner.

Whilst I appreciate times are changing, and 'new money' abounds: where perhaps the accepted codes of etiquette are not known, the Chester Grosvenor should not be playing Motown music - anywhere. It only attracts a more working class crowd, who do not appreciate the time honoured tradition of the Daily Telegraph crossword the genteel tinkling of bone china.

One more thing: for the people who moan there's no kettle in the rooms: five star guests of old, know to ring down for it to be served to them. That's the whole point of a five star hotel: if you're unwilling to play your part, as the hotel does theirs, go elsewhere!

  • Stayed: August 2013
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3  Thank CheshireChap12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2013

Standards seem to me to be dropping! Prices also seem to be rising disproportionally! When using hotels and restaurants of this calibre you expect to pay higher prices, but they also need to remain competitive.
I have been lucky to have been coming here for more than 50 years so consider myself to be well qualified to comment.
The hotel has had its up's and downs and been modified, changed, updated many times, however my personal opinion is that it had more charm, character and style long ago. The standard of service, particularly has dropped off significantly in the Brasserie. Staff are not of the same calibre and I am sure the hotel management are aware and will blame the difficulty of recruiting the best. However, my point is - If you cannot deliver - do not alienate customers with unreasonable prices!
As an iconic venue - they must try harder and improve attitudes and standards.
As an aside, the leasing of part of the Brasserie bar for a Chocolatier is a serious faux pas! This used to be "The Place to meet" - sadly - no longer!

  • Stayed: August 2013, travelled with friends
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3  Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2013

We chose to park our own car in the Grosvenor car park rather than use the valet service - due to previous damage caused at another hotel. Parked close to the hotel entrance,discounted cost is £8 for 24 hours and is very convenient.

Reception was friendly and efficient. Room was spacious with a sofa and armchair, safe, desk, Bose sound system, Sky Sports channels, huge bed and a good bathroom.

The doors of the next door room tended to slam and woke us early. There was no view.

In the bar drinks were reasonably priced for the class of hotel.

The buidling is a classic inside and one certainly feels that one is in a classy hotel. All staff were friendly and helpful. Location is bang in the centre of Chester, ideal for mooching and shopping.

A continental breakfast was included with a rather expensive option to upgrade to a cooked version. We ate porridge and eschewed the selection of pastries in favour of croissants. Had to remind staff to bring us our hot drinks. Orange juice is fresh? We were intrigued to be served three croissants between two people.

Checkout was efficient. Would certainly return but would not eat again in the Simon Radley restaurant.

Room Tip: Ask for a room with a view.
  • Stayed: August 2013, travelled as a couple
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1  Thank KevinTurvey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2013 via mobile

This hotel is top quality and very expensive and for £250.00 to £300.00
a night it must be a special occasion for me but overall thw service and feeling you get from this hotel is overwhelming just wish I could stay here more often! !

  • Stayed: September 2012
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Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2013 via mobile

The hotel is in centre of Chester, a nice Tudor style town.
The room was elegant, cozy and big: comfortable bed plus an additional sitting area. Pity that I couldn't spend a lot of time there.
Bathroom was big and elegant too.
Breakfast, served in the main restaurant, was delicious. The late dinner I have was tasty too.
The staff in general is very gentle and professional.

  • Stayed: June 2013
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Thank Peik80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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