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“Spa Day for the girls”

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The Chester Grosvenor
Ranked #4 of 44 Hotels in Chester
Certificate of Excellence
Aberystwyth, United Kingdom
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Spa Day for the girls”
4 of 5 bubbles Reviewed 29 November 2013

Went for a spa day here today (29/11/13) with the girls.

It was a family members 60th birthday so there were 7 of us ranging in age from 29-60!

We started off having breakfast in the brasserie - hot chocolates and lattes with croissants and Danish pastries.

Although the food was nice I did feel it had been brought in frozen and was not served hot or even warm. The drinks were your average drinks...no special decoration on them and no flake or marsh mellows on the hot chocolate.

We attended at the spa for 10am...we were given a very warm welcome and explanation of how it all worked and where everything was.

The spa treatments were fantastic...we all had 30mins back massage and 30min facial for £65 each. One opted for a pedicure instead of a facial due to being pregnant.

Very Reasonable price for the quality of the treatments and the products and a nice little touch at the end with the refreshing fruit kebab.

The staff were very friendly and helpful.

The only downside was to the actual spa facilities.

We already knew there was no actual swimming pool however we were under the impression that they had a jacuzzi but I accept this May have been an assumption on our part but it was however still disappointing.

They have a sauna, salt grotto, steam room, foot bath and thermal shower with ice.

There was a relaxation room but it only had 5 beds....we were told to double up when all of us were in there at the same time. However I think the expectation was when we were split into 2 groups where group 1 went for treatments the 2nd group had a bed each...but there were other guests there by this time who used the beds group one had left behind so it did feel awkward and cramped.

The relaxation room had plenty of bottled water and a fresh bowl of fruit for each guest to help themselves to.

The changing room was tiny with minute lockers - the 7 of us couldn't fit in there all at once and we had to take it in turns to get changed and cram our stuff into the lockers.
Some coats and bags had to be kept in a locked treatment room as there was just not enough room. Imagine the size of the inside of a small static caravan.

I think this is why possibly the package was reasonably priced.

I think upon booking the staff should explain the "bed sharing" issue in the relaxation room.

For the reputation of the establishment I had expected much more.

The treatment itself though was definitely worth £65 and I don't want my feedback to take away from that.

I would visit the spa again but perhaps book more treatments.

I would recommend the place for the spa treatments but if your looking for a day relaxing in a spa I think there are other places where you get a lot more for not that much more money.

7/10 - for the spa
10/10 - for the treatments

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank LPLawJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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London
Level Contributor
60 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 28 November 2013

A quick taxi ride from the train station and the approach past the town hall and cathedral via some small ancient streets raises the excitment of arriving at this rather grand hotel. Doorman at the ready and a quick check in saw me whisk upstairs to a lovely suite with separate sitting area and dining table. As a business trip there was little time to enjoy the room though I have to admit the bed was incredible it seemed to induce a deep peaceful sleep. Dinner was an exceptional experience -- clean distinctive flavours and elegant plates of food not smothered in excess. Sensational petit fours. A good way to get your barings and a quick bit of exercise is to walk the famed Chester Walls (the most complete in the UK?!) - take the steps just next to the hotel. This is obviously a shoppers dream destination and worth taking the car as I noticed a lift to the carpark directly behind the hotel.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Relaxed_traveller_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Runcorn, United Kingdom
Level Contributor
169 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 401 helpful votes
4 of 5 bubbles Reviewed 25 November 2013

As part of my wife’s birthday celebration we went for champagne afternoon tea on Friday 22/11/13. The food and service was very good and was enjoyed in lovely surroundings. I would certainly recommend it for a special occasion treat.

  • Stayed November 2013, travelled as a couple
    • Value
    • Service
Helpful?
1 Thank Cheshiretraveller062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
112 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
4 of 5 bubbles Reviewed 24 November 2013

Location, rooms, breakfast and most of the service was excellent. However to give a 5, the service needs to be excellent all the time. We checked in a were shown to our room by the receptionist. My wife and I then left to go around Chester for a couple of hours, returned to the hotel and asked the same receiptionist how the parking worked, the reply was "Are you staying here?". I would understand if this was a large hotel and the lady had only met us on check in, but the hotel is relatively small and she had shown us to and around our room. My 'complaint' may sound minor but for the price and it's reputation I expected better.

  • Stayed September 2013, travelled as a couple
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    • Cleanliness
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Helpful?
1 Thank JB30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chester
Level Contributor
80 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 22 November 2013

We visited The Chester Grosvenor Hotel as a party of ladies on a 'hen day'. We had a mixture of young and older, and it suited all tastes. We had a glass of Champagne on arrival, and afternoon tea. Delicious sandwiches were served, along with equally delicious cakes. There was a great choice, and the plates were replenished. Tea and coffee of various choices were available. The service was as you would expect from this beautiful hotel. Would recommend for a special occasion, such a great!

I have stayed here on one occasion in the last and the rooms were beautiful and it is without doubt an excellent hotel!

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vegiabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 21 November 2013

Stayed at the Grosvenor for a special birthday 21st for our son
from start to finnish the whole weekend was fantastic nothing was too much trouble.
This 5* hotel was amazing from the staff who were very professional. rooms were lovely also very clean. We had cocktails in the bar and a fantastic meal in the restaurant the service was amazing . Big thankyou to Sarah at reception who was just amazing helping with the birthday cake. Would recommend this hotel for a visit.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank christine r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 19 November 2013

From start to finish, it was brilliant and it ran like clockwork! From the pick-up from the airport by the hotel's chauffeur driven car by Allisson to the check-in and dinner at Simon Radley (1*).
We would defenitely stay here the next time. I proposed to my girlfriend, in the hotel. Really attentive staff, received a bottle of Taittinger and the next morning a champagne cocktail at breakfast!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beste107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Chester Grosvenor

Property: The Chester Grosvenor
Address: Eastgate, Chester CH1 1LT, England
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Chester
#1 Spa Hotel in Chester
#3 Luxury Hotel in Chester
#6 Family Hotel in Chester
#11 Business Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Chester Grosvenor 5*
Number of rooms: 80
Official Description (provided by the hotel):
Located in the heart of beautiful Chester, the Grade II listed building, with its black and white timbered façade belies the modern elegance of the interior. The hotel offers both relaxed Parisian style dining and an exquisite Michelin star experience along with luxurious bedrooms and a heavenly spa. ... more   less 
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Also Known As:
The Chester Grosvenor Hotel Chester
The Hotel Chester
The Chester Grosvenor Cheshire

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