Went for a spa day here today (29/11/13) with the girls.
It was a family members 60th birthday so there were 7 of us ranging in age from 29-60!
We started off having breakfast in the brasserie - hot chocolates and lattes with croissants and Danish pastries.
Although the food was nice I did feel it had been brought in frozen and was not served hot or even warm. The drinks were your average drinks...no special decoration on them and no flake or marsh mellows on the hot chocolate.
We attended at the spa for 10am...we were given a very warm welcome and explanation of how it all worked and where everything was.
The spa treatments were fantastic...we all had 30mins back massage and 30min facial for £65 each. One opted for a pedicure instead of a facial due to being pregnant.
Very Reasonable price for the quality of the treatments and the products and a nice little touch at the end with the refreshing fruit kebab.
The staff were very friendly and helpful.
The only downside was to the actual spa facilities.
We already knew there was no actual swimming pool however we were under the impression that they had a jacuzzi but I accept this May have been an assumption on our part but it was however still disappointing.
They have a sauna, salt grotto, steam room, foot bath and thermal shower with ice.
There was a relaxation room but it only had 5 beds....we were told to double up when all of us were in there at the same time. However I think the expectation was when we were split into 2 groups where group 1 went for treatments the 2nd group had a bed each...but there were other guests there by this time who used the beds group one had left behind so it did feel awkward and cramped.
The relaxation room had plenty of bottled water and a fresh bowl of fruit for each guest to help themselves to.
The changing room was tiny with minute lockers - the 7 of us couldn't fit in there all at once and we had to take it in turns to get changed and cram our stuff into the lockers.
Some coats and bags had to be kept in a locked treatment room as there was just not enough room. Imagine the size of the inside of a small static caravan.
I think this is why possibly the package was reasonably priced.
I think upon booking the staff should explain the "bed sharing" issue in the relaxation room.
For the reputation of the establishment I had expected much more.
The treatment itself though was definitely worth £65 and I don't want my feedback to take away from that.
I would visit the spa again but perhaps book more treatments.
I would recommend the place for the spa treatments but if your looking for a day relaxing in a spa I think there are other places where you get a lot more for not that much more money.
7/10 - for the spa
10/10 - for the treatments
- Official Description (provided by the hotel):
- Located in the heart of beautiful Chester, the Grade II listed building, with its black and white timbered façade belies the modern elegance of the interior. The hotel offers both relaxed Parisian style dining and an exquisite Michelin star experience along with luxurious bedrooms and a heavenly spa. ... more less
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- Also Known As:
- The Chester Grosvenor Hotel Chester
- The Hotel Chester
- The Chester Grosvenor Cheshire