This used to be our favourite hotel. We held our wedding reception here 10 years ago and absolutely loved the place. Beautiful rooms, exceptional service, wonderful spa. A weekend here used to be a real treat. I was delighted to be at the Catey Awards in 2006 when the Grosvenor won Best Independent Hotel of the Year - and I thought the award was well deserved. I'm not sure what has happened in the last few years. We chose to return for our 10th anniversary and had a completely disastrous experience. We booked a special two night stay in a junior suite, which included dinner in the brasserie on Friday night and dinner in the Simon Radley Restaurant on Saturday night. The weekend went badly from the moment we arrived - we couldn't access the hotel from the car park entrance because nobody answered the buzzer. Our room wasn't prepared on arrival (although we only arrived 10 minutes before the allocated check-in time) so we had to leave our bags and go for a walk around the city while we waited. The first suite we were given was on the first floor, overlooking the street and was too noisy - even on a Friday afternoon - so we had to move. The second room was full of gadgets that didn't work well - once we had persuaded the TV to come out of the bottom of the bed, we couldn't persuade it to disappear. It would have helped if there had been some instructions. The dinner on Friday night was very average - there was limited choice on the "inclusive" deal and the staff were pleasant but inexperienced (spilling wine, poor attention to detail e.g. missing cutlery). When we arrived for breakfast on Saturday morning we discovered that the cooked breakfast was not included - despite the fact that we were paying £600 for two nights (drinks naturally not included either)! We completed our nightmare weekend with a lovely dinner in the Michelin-starred Simon Radley restaurant. We thoroughly enjoyed our meal until 3am when I woke up in a cold sweat with violent food poisoning. We couldn't wait to get home. To make matters worse, despite completing all the hotel's paperwork about the food poisoning incident we've not heard a word from them since. By the time I returned to London and went to hospital, it was unfortunately too late to confirm the source of the food poisoning - but the hospital confirmed in writing that the "most likely" source was dinner on Saturday night. I'm sorry Mr Slater but the Chester Grosvenor is now, officially, my least favourite hotel and we will definitely not return.
- Official Description (provided by the hotel):
- Located in the heart of beautiful Chester, the Grade II listed building, with its black and white timbered façade belies the modern elegance of the interior. The hotel offers both relaxed Parisian style dining and an exquisite Michelin star experience along with luxurious bedrooms and a heavenly spa. ... more less
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- Also Known As:
- The Chester Grosvenor Hotel Chester
- The Hotel Chester
- The Chester Grosvenor Cheshire