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“Excellent hotel”

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The Chester Grosvenor
Ranked #4 of 44 Hotels in Chester
Certificate of Excellence
Co. Durham
Level 5 Contributor
91 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Excellent hotel”
Reviewed 29 March 2014

We stayed for two nights in a well appointed and quiet modern room. The staff were friendly, helpful and efficient, especially the door staff. We were a little disappointed in the choices on the Brasserie menu and so we ate in two excellent restaurants nearby. We still enjoyed the stay in such a lovely hotel situated in a beautiful city.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnathon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,164 reviews from our community

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    30
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289
1,325
33
104
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (349)
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Northants
Level 4 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 March 2014 via mobile

Just had another great stay - food and wine marvellous. Staff really friendly and professional. Porters so full of character. Great room and fittings are luxurious. Chester is a great location. We love it!

Stayed March 2014, travelled as a couple
Helpful?
2 Thank Barbara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liverpool
Level 5 Contributor
76 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 26 March 2014

We stayed for the weekend as a family and had a most enjoyable time. Very efficient valet parking and welcome from the doormen. We enjoyed some treatments in the spa; although the changing rooms and facilities are rather small the staff were lovely. There are no tea and coffee facilities in the rooms on arrival but you can ring for a complimentary tray to be brought up which means fresh milk but alas no biscuits! Dinner in the brasserie (preceded by excellent cocktails) was very good. The wine list was reasonable, the butter delicious and I can thoroughly recommend the fillet 'burger' with beef cheek - fantastic. Yes the rooms are expensive and you would expect full breakfast to be included in the price but the service is great and for an occasional old fashioned luxury treat it's worth it.

Room Tip: We overlooked an inner courtyard, some noise from a wedding disco but no problems getting to sleep a...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank quietlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 March 2014

I was not pleased to have 2 narrow single beds in a so called de luxe room. Also a shower curtain over the bath was not acceptable at a 5 star hotel we then upgraded to a suite which did have a shower cubicle but still the narrow single beds. No coffee tray unless we asked for one and then no biscuits but we could have paid extra for chocolates or crisps etc which were laid out in the room all extras??? 2 small tvs in room one didn't work other with problem screen seen better days also trouser press broken portions in the Simon Radley were very small thank goodness for the lovely bread trolley Good position in centre of Chester Staff very helpful and I liked the valet parking hotel very clean but needs updating probably would not return as the 5 star price does not reflect a 5 star value hotel shame as it has been a good hotel in the past and not moved with the times

Room Tip: don't have the suite overlooking front very noisy with drunks on a night out
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank shirley495
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shropshire, United Kingdom
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 March 2014 via mobile

Chester Grosvenor is a fabulous hotel in the centre of Chester.

Our room overlooked Eastgate and must have been recently refurbished as the whole room and fixtures and fittings were beautiful and tastefully done.

Only (negative) comment would be in regard to price. At £350 per night they are charging Savoy & ME hotel (in London) type prices and I wouldn't pay that again. Think you have to offer something very special for £350 for a one night stay in a regional city or town.

We also found their sister hotel while exploring - Oddfellows' Hall and had a delicious lunch there. Fabulous funky styling and would stay there next time for half the price of the Grosvenor.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Coalport1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 23 March 2014 via mobile

My wife and I stayed here on 21/3/14 to celebrate our anniversary. We have stayed at the Grosvenor before and knew we were in for a treat. We booked through SLHW and received a room upgrade to a suite and two glasses of champagne and chocolates on arrival. I've been lucky enough to stay in some quality hotels in the past but the suite we were allocated was the biggest hotel room I've ever stayed in. We didn't have dinner in the hotel but we did have the full English breakfast which I feel was well worth the £7.50 surcharge.
I could go on about the quality of the decor etc etc but in truth I would expect such quality from a hotel of this standard. What really makes the Grosvenor stand out are the staff. From the moment you arrive to when you check out you are pampered and looked after by extremely professional and friendly staff, they often remember your name and at no time do you feel their attention is either false or fawning.
To the staff, "Thankyou"

Stayed March 2014, travelled with family
Helpful?
2 Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancashire, England
Level 6 Contributor
122 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 22 March 2014

My wife and I spent a wonderful night at the Chester Grosvenor. Although it is quite a large hotel it did not feel corporate and the friendliness of the staff made us feel very welcome. The decor is Art Deco and is a very standard standard throughout the hotel. We had continental breakfast in the Brasserie which was excellent. A choice of toast, cereal, porridge, fruit salads and pastries. I see other contributors have complained about the £7.50 supplement for Full English. I was aware of this and was more than happy with my continental breakfast so this was not an issue! The only slight disappointment was the Spa. At £35 per room per stay, it is expensive for a very nice but small sauna, steam room, salt room and relaxation room. The hotel is in a great location and I will definitely return.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrisCol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Chester Grosvenor

Property: The Chester Grosvenor
Address: Eastgate, Chester CH1 1LT, England
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Chester
#1 Romantic Hotel in Chester
#3 Luxury Hotel in Chester
#6 Family Hotel in Chester
#11 Business Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Chester Grosvenor 5*
Number of rooms: 80
Official Description (provided by the hotel):
Located in the heart of beautiful Chester, the Grade II listed building, with its black and white timbered façade belies the modern elegance of the interior. The hotel offers both relaxed Parisian style dining and an exquisite Michelin star experience along with luxurious bedrooms and a heavenly spa. ... more   less 
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Also Known As:
The Chester Grosvenor Hotel Chester
The Hotel Chester
The Chester Grosvenor Cheshire

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