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“Superb in everyway”

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The Chester Grosvenor
Ranked #4 of 44 Hotels in Chester
Certificate of Excellence
Coventry
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Superb in everyway”
Reviewed 14 April 2014

This was our first visit to Chester and what a wonderful place it was rich in history and plenty to do for all ages. I must say both my wife and I agreed this was one of the best experiences in terms of hotel service we have received. From arrival to departure we found all the staff very friendly and we were little apprehensive about the French restaurant but we all had an amazing meal including my young son who thought he'd get snails !! The staff made us very welcomed and the service was A1. We will surely be staying again in the future and the location was fantastic only a few feet from the famous clock and roman wall which is a must do when visiting. Can't wait to visit again and I highly recommend it.

Room Tip: Get a room on the second floor and use the grand stairs rather than the lifts.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Harbi-Cov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,052 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (341)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 April 2014 via mobile

My visit to this hotel came prompted by a necessity to spend vouchers, that myself and my partner have been unnecessarily hoarding for some time.
We were greeted by absolutely perfect staff, which remained consistent throughout our stay. We were guided step by step through our stay by a lovely triage and kindly had our bags escorted to our room by a bellhop; a lovely little extra.
Our basic room was everything as promised: well lit, open and comfortable. I can say I was slightly disappointed with the view into the multistorey car park and over the rooftop of the shopping centre, but that feature is trivial compared to our experience as a whole.

My sleep was perfect and uninterrupted, with a comfortable bed and absolute silence.

The disappointments of my stay were that my inclusive breakfast was limited to a basic continental one and I was required to pay an extra £8pppm to upgrade to a bespoke cooked one.
This theme is consistent throughout most features in the hotel with optional upgrade charges everywhere.
I did feel this was a tad towards a "riff-raff" prevention scheme.

Minus this, the stay was overall a very pleasant one, although I feel it was not worth such the high price tag that would have been attached without the use of my vouchers.
I probably won't return, but I would advise those who can afford it most definitely should.

Stayed April 2014, travelled with friends
Helpful?
1 Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 11 April 2014

What a joy and delight this hotel is. The Michelin starred restaurant however was a massive (& expensive) disappointment - there are many more, much more pleasant places to eat outside the hotel. Stay at he Grosvenor, but don't waste your time or money at the restaurant.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AChileTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 10 April 2014

This was our first visit to chester and we could not have chosen a hotel in a better location, in the heart of the city, beneath the famous clock and next to the city walls. This is an elegant but cosy hotel. Our room was a good size for a city centre hotel, with a huge, comfortable king size bed, two armchairs and a small table. There were toiletries in the bathroom and the whole room was well equipped, apart from the lack of tea/coffee tray, which was a little surprising. However, on arrival we were asked if we wanted hot drinks delivered to the room before breakfast and we could have chosen to do so. The bar and restaurants are beautiful rooms, with lots of polished wood, sparkling glass and a choice of either tables and chairs or comfy sofas. These are well used by residents and customers who have just come for lunch, dinner, afternoon tea or morning coffee , but despite being busy, it was never necessary to wait for service as there were always plenty of staff on duty. All the staff were efficient and friendly and we received excellent restaurant recommendations from the door man and the luggage boy,who always had a smile and a greeting for us. We ate breakfast in the hotel and although the choice was small, it was always freshly prepared - no buffet here! We had drinks in the bar- a choice of excellent wines, gin and tonic, mojito and various coffees- all of which were well presented and no more expensive than most hotels we have stayed in.
We had an excellent stay at the Grosvenor and would definitely return if we wanted to visit chester again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
242 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 7 April 2014 via mobile

We visited here on Friday afternoon just to have a nice cocktail in classy surroundings and we were not disappointed. There is a good choice of cocktails from the tradition, raspberry martini to the slightly more usual, a chilli mojito served in a jam jar.

The service was typical of this type of establishment, good, old fashioned and efficient.

We were served a good selection of complimentary nuts.

The bar had a buzz about it, and was made up of people having a light lunches and drinks.

We loved it and hope to stay and dine next time.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Mwalshm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 April 2014

Stayed here for a monthly conference with a group of colleagues. We held our conference in the Executive boardroom which is an excellently appointed room for a meeting. All the little details have been considered like a power socket per delegate and ideal shape boardroom style to encourage debate.

Food and drinks were provided throughout and i couldn't fault their quality. Kimberley looked after us throughout the day and evening and nothing was too much trouble, she dealt with the final requests at gone midnight with the same professionalism as those at 8.30am. She even brought our check in up to us which made things very convenient, more hotels should do this for big groups.

Rooms are beautifully appointed with large comfortable beds and luxurious amenities.

The only small niggles: the hotel is a bit confusing to get around, the continental breakfast was limited and a bit of a disappointment. Other than that it was nigh on perfect! Thank you!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HMS_Jones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davenport, Florida
Level Contributor
75 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 April 2014

The Chester Grosvenor is a warren of corridors leading to bedrooms,a little confusing if you enter via the parking area as you have to use the lift and walk some distance to the reception area - this of course is easily accessible should you enter at the front of the hotel!

Several reviewers have commented on not having a hospitality tray - an e-mail to the hotel sorted this out for us, and on being appraised our stay was to celebrate a birthday the reception left a hand written post card in our room to wish a "happy birthday" which was a nice touch.

We have stayed in many hotels some more expensive than others, and while The Chester Grosvenor is lovely, we have had more luxurious towels and robes in less expensive surroundings, and had much nicer views! ( flat roof, fire escape on this occasion ).

The diligent attentive staff are what make The Chester Grosvenor 5 star, nothing is too much trouble,staff are in abundance at meal times, but they are not at all intrusive,personally I could not work in the hotel industry, on several occasions we witnessed guests be less than polite with staff, the staff took it in their stride, we thought it a disgrace, manners cost nothing.

We ate in La Brasserie which is a little less formal than Simon Radley, the food was delicious and plentiful ( a party by us were a little perturbed to have to pay extra for vegetables which are deemed a side dish ), oh and if you are asked if you require water with your meal - it costs £4.50.

Continental Breakfast is served at the table and again it was very nice, hot food is available for a supplement of £7.50, personally we thought there was more than enough, fresh fruit salad, fruit juices,porridge and a basket of pastries along with tea, toast and jams, what more can one want
( ham and cheeses perhaps).

We really enjoyed our stay, the hotel was spotless throughout, and should you choose To have a drink in The Arkle Bar ensure to take advantage of the waiter service to table but don't eat too any olives and nuts or else you will not have much room for your meal ! Yes the costs of drinks are expensive, but we found them comparable to other hotels we have stayed in, and we ALWAYS take a few bottles with us for in our room for "pre drinks".

The bed was huge - two beds together,comfortable, soft, lovely sweet smelling bedding.

We did not stay on " an offer" apparently there were some available........

Apart from our lack of a "view" another criticism would be the wifi connection, every time the mobile divice was switched off ensued logging back on, and sometimes the password was not immediately recognised,very annoying.

There was lots to see at The Chester Grosvenor and Iam sure we missed a lot , we had a lovely stay, surprisingly didn't purchase any chocolates from the institu establishment, perhaps,next time.

Room Tip: We were on the third floor - very quiet but limited view
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 56Saintsfan56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Chester Grosvenor

Property: The Chester Grosvenor
Address: Eastgate, Chester CH1 1LT, England
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Chester
#1 Spa Hotel in Chester
#3 Luxury Hotel in Chester
#6 Family Hotel in Chester
#11 Business Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Chester Grosvenor 5*
Number of rooms: 80
Official Description (provided by the hotel):
Located in the heart of beautiful Chester, the Grade II listed building, with its black and white timbered façade belies the modern elegance of the interior. The hotel offers both relaxed Parisian style dining and an exquisite Michelin star experience along with luxurious bedrooms and a heavenly spa. ... more   less 
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Also Known As:
The Chester Grosvenor Hotel Chester
The Hotel Chester
The Chester Grosvenor Cheshire

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