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“Wintys 75th birthday”

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The Chester Grosvenor
Ranked #4 of 44 Hotels in Chester
Certificate of Excellence
Wrexham, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Wintys 75th birthday”
3 of 5 bubbles Reviewed 10 June 2014

Visited here on 3rd June for my mothers 75th birthday, we booked for afternoon tea, we were told that we had the table for two hours only!!!! At £28 per person or £39 for a strawberry and champagne upgrade. The service was second to none, can't fault that and the food was delicious, my only grumble was the room itself, nothing palatial as I'd expected, we were crammed into a pokey corner and the room smelled of fish that was being served on a nearby table!!!!! Not something you want to smell having afternoon tea!!!! With 16% service charge making our bill for four people, £152.00, I expected more, disappointed customer

  • Stayed June 2014, travelled with family
    • Value
    • Service
Helpful?
6 Thank 167loraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,019 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (335)
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English first
Birmingham, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed 9 June 2014

A disappointing night away - £200 for one night in a deluxe room. Stains on the valance no dressing gowns and turn down service is the cover of the bed turned down! Spa full booked so no chance of a treatment but we could pay £35 to use the thermal thingy?? Poor service in the brasserie (stomping staff, not offered wine list or even fries with steak!) came back from a drink in a bar up the road at 11pm to find we were locked out and the hotel bar shut- but hey we could hear the people outside on the high street at 4am having a fab time. Over priced breakfast with more stomping staff- this is not a luxury hotel - so disappointed.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank ChuckyEgg89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Market Drayton
Level Contributor
342 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 283 helpful votes
5 of 5 bubbles Reviewed 6 June 2014 via mobile

Loved our weekend stay here. It's in the middle of Chester City centre. The executive suite was amazing with a really good mini bar. Room service was great and when the food turned up it was under silver closhes. Great food, cocktail happy hour in the bar/lounge is well worth a visit. Will Defo go back for another stay.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scott F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sleaford, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 5 June 2014 via mobile

We stayed at this hotel for three nights at the end of May. Arriving at the hotel it reminded me of the old style London hotels, several doormen in attendance to look after your luggage for you while you checked in. The rooms were spacious and clean and the bed was very comfortable. At breakfast you were able to choose what you wanted from the set continental menu or pay extra for the full English. These were served at the table, no queuing for buffet style. Not sure that I would return again, my preference is a more modern hotel.

Stayed May 2014, travelled with family
Helpful?
Thank Terry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockport, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 1 June 2014

We had an amazing day at Chester Races yesterday, however this was slightly spoiled by our experience at the Grosvenor Hotel. Having paid a substantial amount of money to stay here some of the staff were rude and did not make us welcome at all. Think we would have been more welcome at the premier inn and saved ourselves a fortune! Not impressed and we will not be returning to the Grosvenor.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank Beverly320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

Was here on business quite recently. Wish I had more time to explore this quaint and charming city, but maybe in the future I can bring my family. Stayed at the Chester Grosvenor, perhaps the best place to stay while in town. The location is very central. It was right beside shops and restaurants. Right when you are standing by the entrance of the hotel, the East Gate, a historic part of the city, is clearly visible. Lots of tourists flock to this area to see a combination of Edwardian and Tudor-inspired architecture and design. As the weather was not that great during my short stay, I only managed to see the Chester Cathedral. Very pretty and picturesque. It was a few steps away from the hotel. Chester Grosvenor feels very much like a boutique hotel, but not typical of small hotels located in the outskirts. The staff are very friendly and welcoming. The rooms are well-designed and very comfortable. Breakfast was also delicious. Did. OT have a chance to have tea or drinks, but perhaps next time when I return with the family. It seemed like a very busy hotel though, as I could only check-in after 3 pm. There were several tourist groups in-house, but still did not lose its charm and appeal. I will be very comfortable to recommend this hotel to friends and colleagues traveling to Cheshire, U.K.

Room Tip: Try to get room close to the lift as the shape of the hotel is quite odd so the corridors can be win...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Octoberians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cannock, United Kingdom
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 30 May 2014 via mobile

What a wonderful experience we had today. The service was impeccable and the food was absolutely perfect. An experience that will always be remembered for the right reasons. We shall most definitely return.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank chriswdudley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Chester Grosvenor

Property: The Chester Grosvenor
Address: Eastgate, Chester CH1 1LT, England
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Chester
#1 Romantic Hotel in Chester
#3 Luxury Hotel in Chester
#6 Family Hotel in Chester
#11 Business Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Chester Grosvenor 5*
Number of rooms: 80
Official Description (provided by the hotel):
Located in the heart of beautiful Chester, the Grade II listed building, with its black and white timbered façade belies the modern elegance of the interior. The hotel offers both relaxed Parisian style dining and an exquisite Michelin star experience along with luxurious bedrooms and a heavenly spa. ... more   less 
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Also Known As:
The Chester Grosvenor Hotel Chester
The Hotel Chester
The Chester Grosvenor Cheshire

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