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Reviewed 5 December 2018

This is a wonderful hotel for a celebratory occasion coupled with the beautiful city of Chester, highly recommended. Hotel staff very welcoming, helpful and friendly. There is a wide range of facilities here from a Brasserie to a Michelin Starred restaurant.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Guide38268592016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 4 weeks ago

Dear Guide38268592016,

I am delighted to read that the Grosvenor hospitality lived up to expectations and that you enjoyed your stay with us. Thank you very much for a wonderful review following your recent stay. I hope to have the pleasure of welcoming you back to The Chester Grosvenor in the not so distant future!

Kindest regards,


Rebecca Roberts
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2018

Lovely city which we know wellHaving lived nearby. The Grosvenor is excellent and we wouldn’t hesitate to return. We had dinner in Le Brasserie and the food was excellent but the service very slow. However the staff were lovely so that made up for it!

Date of stay: December 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank DayTrip35394379430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 4 weeks ago

Dear DayTrip35394379430,

Thank you for taking the time to review, we are all pleased that you enjoyed your recent with us and most importantly your overall feedback has been greatly received and highlighted with our senior management teams to help us to improve.

We hope to have the opportunity of welcoming you back again in the not too distant future.

Warmest regards,


Rebecca Roberts
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2018

The level of service and the overall standards at this hotel are amazing we felt spoilt for my birthday weekend. The location couldn't be better. The Christmas markets were on and Chester looked stunning!!

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank BoardingPass21724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 4 weeks ago

Dear BoardingPass21724,

Thank you for choosing The Chester Grosvenor to celebrate your birthday, and I am delighted to hear you had such an enjoyable stay with us! It’s always a pleasure to read when we have exceeded our guest’s expectations, and we look forward to welcoming you back on your next visit to Chester.

Warmest regards,


Rebecca Roberts
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2018

Hotel and rooms are beautiful in a wonderful location for exploring a great city. The front desk and front of house staff really add to the experience, they’re excellent. Breakfast is great but it should be for a £9 add on (if you want anything cooked - continental is included gratis) on top of an expensive room rate. Breakfast service quality was poor on our visit but dealt with by front desk when we merely mentioned it. The bar also forgot our drinks order the night before but they were very apologetic.

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank PhilCrookUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 4 weeks ago

Dear PhilCrookUK,

Thank you for taking the time to review and your kind words are greatly cherished. It is always such a real compliment to hear such lovely praise.

I am disappointed to learn that certain aspects of your experience did not meet expectations in full on this occasion. We appreciate your feedback and I have personally highlighted all of the points raised with our team to help improve the overall Grosvenor experience and we hope to have the pleasure of welcoming you back again soon!

Kindest regards,


Rebecca Roberts
Guest Relations Manager

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Reviewed 2 December 2018 via mobile

Absolutely first class service, staff attentive, professional and polite.
The room was wonderful and spacious.
A very nice continental breakfast in the morning.
I would recommend this hotel to friends and family.
We look forward to staying again.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank honestnick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 4 weeks ago

Dear honestnick,

Thank you for your valued review and we are delighted that you enjoyed your stay with us. It will be a real pleasure to share your review with our team and we are delighted with your recommendation. We truly hope to welcome you back to The Chester Grosvenor in the near future.

Kindest regards,


Rebecca Roberts
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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