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Reviewed 1 week ago

An impressive hotel in a great location. Service and facilities were excellent and all the staff were welcoming, professional and friendly. Wonderful afternoon tea in lovely surroundings too! Would definitely recommend.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Meander11087329604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 1 week ago

Dear Meander11087329604,

All the team are thrilled at such a lovely review, and delighted that we were able to play a part in making your stay with us such an enjoyable experience. Our sincere thanks for this wonderful praise and a warm welcome back always awaits you here at The Chester Grosvenor.

Kindest regards,


Rebecca Roberts
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago

A wonderful short stay at the Grosvenor - a piece of old world opulence with the lovely surroundings of Chester city centre (though the room was wonderfully soundproofed!) , helpful and pleasant staff and just about every luxury in your room.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Scenic43998091507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 1 week ago

Dear Scenic43998091507,

Thanks so much for your lovely review, I am so pleased to read that location and comfort of your room was well received. We are always delighted to read such kind review and we hope that you will return again soon.

Warmest regards,


Rebecca Roberts
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago

I have stayed at the Grosvenor a number of times and have never been disappointed. With an excellent staff and well appointed rooms the hotel is in the perfect location on the main street. Chester is a great place to explore on foot.

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank PaulGAberdeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 1 week ago

Dear PaulGAberdeen,

We are so thrilled that your recent visit was such an enjoyable experience, your kind words are such a compliment to the whole team and we look forward to welcoming you back to The Chester Grosvenor very soon.

Kindest regards,



Rebecca Roberts
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

This is an absolutely stunning hotel with the finest of staff who truly made our day. We were looked after like royalty and our room was off the scale luxury . The perfect hotel experience. Thanks a million to everybody we encountered!

Date of stay: January 2019
Trip type: Travelled as a couple
Thank Phil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 1 week ago

Dear Phil S,

All the team are thrilled at such a lovely review, and delighted that we were able to play a part in making your stay with us such an enjoyable experience. Our sincere thanks for this wonderful praise and a warm welcome back always awaits you here at The Chester Grosvenor.

Warmest regards,



Rebecca Roberts
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago

The hotel is located in a very central area.The valet parking is excellent.Everything is just right in the hotel,the food and rooms are first rate.The cocktail bar serves lovely drinks.Would certainly return.

Date of stay: January 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Cherry Lynn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 1 week ago

Dear Cherry Lynn T,

Thank you for taking time to review and also for choosing The Chester Grosvenor and we are so pleased that this was such a memorable experience, we cannot thank you enough for your kind review and truly hope to welcome you back again soon.

Kindest regards,



Rebecca Roberts
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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