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Reviewed 1 week ago

Extremely attentive staff who were never intrusive.Our room was beautiful and the sound insulation was great - never heard a thing all night. The bed was the most comfortable we'd ever had in a hotel.Recommend the kedgeree for breakfast

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank janette o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 1 week ago

Dear janette o,

Thank you for taking the time to review. We are delighted that you enjoyed your recent stay with us and that you had such a peaceful nights sleep. We do also really appreciate your feedback and hope to welcome you back again soon.

Kindest regards.
Niki Smith
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago

Our seventh or eighth visit in three years - although I admit it’s so many that I’ve stopped counting - and the hotel continues to show an excellent standard. Our requests were met eagerly.Although staff change in some areas on a regular basis, the long term staff ensure the quality of the experience doesn’t diminish.

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank JK201604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 1 week ago

Dear JK201604,

First of all I would like to thank you for your loyalty to The Chester Grosvenor over the years, this is much appreciated. It's good to know that your return to Chester did not disappoint, and that your experience of The Chester Grosvenor fulfilled your expectations so well, thank you for such charming feedback.

We hope to see you again soon.

Kindest regards,
Niki Smith
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

The city of Chester is an absolute gem. Lots of lovely places to visit, steeped in history and located in a pretty river setting. It’s a place that lifts the spirits. If u r looking to complement this by staying in a hotel with a similar wow factor, the Grosvenor ticks all the boxes. The welcome is warm and genuine. Rooms are spacious and well equipped. The public areas are splendid. When u exit the hotel u r a stones throw from steps taking you onto the historic city wall which takes u on a superb tour of the key attractions. The hotel’s Simon Radley fine dining restaurant (1 Michelin star) with its elegant Arkle lounge and bar is a great place to unwind after a day’s exertions. If u fancy a more informal setting the Brasserie is light and airy (table service for breakfast is a really nice touch). All in all a great place to stay.

Date of stay: February 2019
Trip type: Travelled as a couple
1  Thank 38PaulR38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 1 week ago

Dear 38PaulR38

Thank you for such a kind review of The Chester Grosvenor, and it's great to know that your expectations of our beautiful hotel were so well met. I will enjoy sharing your kind words with everyone, and I truly hope that you will be staying with us again in the future.

Kindest regards,
Niki Smith
Guest Relations Manager

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Reviewed 1 week ago

Old fashioned service . Nothi ng is too much trouble. Super carparking valet service. Rooms dated and in need of a refresh . A lot of money for what else is available on the high street . A safe environment for single woman travellers . Disapointed overall

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Explore60360572415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 1 week ago

Dear Explore60360572415,

Thank you for taking the time to review. We truly appreciate your feedback and hope to have the chance to restore your faith in the future. Please do not hesitate to contact me directly at guestrelation@chestergrosvenor.com if I can be of any assistance at all.

Kindest regards,
Niki Smith
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Great hotel and staff. Very comfortable room and all facilities are what you would expect from a great hotel. The rooms are clean and warm and the food is superb both in the restaurant and the breakfast experience.

Date of stay: February 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 1 week ago

Dear John J,

Thank you for such a thoughtful and positive review of The Chester Grosvenor, it's good to know that you enjoyed your experience and your generous praise of the hotel and the service afforded by our team is sincerely appreciated. We hope to welcome you back again soon.

Kindest regards,
Niki Smith
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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