We stayed for 2 nights midweek with friends at this hotel and as Best Western card holders hoped for an upgrade (as is promised) as the hotel has over 200 rooms. On arrival we were told by a less than friendly receptionist that they were fully booked therefore could not upgrade us, but after seeing our disappointment assured us that we had already been upgraded from Standard to Executive Queen.
The room on Floor 3 was not refurbished and left a lot to be desired in terms of decor and facilities. The shower was just a trickle and the toilet much too close to the basin to manoeuvre round it very well. Overall it was poor, so much so that our friend went to discuss with the Duty Manager. It transpired that the hotel was not, as we were told, fully booked and that we had been accommodated in the old style rooms. In fairness our issue was dealt with promptly, politely and efficiently and we were both moved to rooms on floor 2 which were much more pleasant. There needs to be much more attention to detail on little things, eg, there were no hangars in the wardrobe, the TV had a sound problem that made it difficult to hear properly, there was a jacuzzi bath with shower over, but no shower curtain meaning the floor got soaked etc etc. On a good note, breakfast was very good and a chef will cook omelettes of your choice to order. Location is a good 15-20 minute walk from the centre of Chester but is opposite Chester Station. Not the best Best Western Property we have stayed in and won't be in any hurry to return.
- Official Description (provided by the hotel):
- Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more less
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- Also Known As:
- Queens Hotel Chester
- Chester Hotel Queen
- Best Western Chester
- Queen Hotel Chester
- Chester Best Western
- Hallmark Hotel The Queen, Chester Cheshire