Reception- no offer to carry our cases to our room inspite of being disabled.
Room Shabby and broken sash window would only open about 3 inches, Temp of room was 77 %F at night,inspite of complaining about this no one came to help.;at one time I was unable to breath properly.
Staff on reception said they had offered to change the room, but on no account didi this happen!!
We were with a coach party and there were a lot of complaints, One woman had to sleep on a mattress where the springs were coming through ,it was 2 days before it was changed.
The manager was rude and aggressive.
This hotel has a problem with coach parties I would think., we have stayed in Best Western Hotels before with no problems. In this hotel the rooms were ,DIRTY,SHABBY AND UNHYGENIC!
- Official Description (provided by the hotel):
- Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Ctrip TA, Hotels.com, Odigeo, Prestigia, Ebookers, Priceline, DerbySoft Ltd Shanghai HQ Supplier Direct, Superbreak UK, Booking.com, Evoline ltd, Cancelon and HotelQuickly so you can book your Hallmark Hotel The Queen, Chester reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Queens Hotel Chester
- Chester Hotel Queen
- Best Western Chester
- Queen Hotel Chester
- Chester Best Western
- Hallmark Hotel The Queen, Chester Cheshire